Siebel Administrator Resume
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QUALIFICATION SUMMARY:
Over years of Systems, Lynx (Siebel) Administration, Accounts Administration, Sales, Project Lead, and Office Manager experience. Background includes support, training, release notifications, reports, queries, troubleshooting, second level support, server and application migration experience. Possess excellent leadership, planning, scheduling, analytical, troubleshooting, problem solving, organization, communication, interpersonal and customer service skills. Additional skills include ISO QAP , Siebel, Remedy, MS Excel, MS Word, SAP, ESA, A/R, A/P, payroll, and Dun & Bradstreet.
EXPERIENCE HIGHLIGHTS:
Siemens Communications, Inc. / – /
San Jose, CA
Administrator/ Systems Material Expert (/ – /)
As Lynx Field Manager, I interacted with management and sales in regards to administrating and supporting a sales force of over reps in the use of Siemens Siebel Sales Force Automation (SFA) tool. I was responsible for monitoring proper usage and the effectiveness of the tool. I interacted with upper management on the health of the company pipeline and forecast. I also managed the coordination of future releases, determining the scope of the release. Trained all new sales representatives and provided advanced training for the field, executives, managers, sales representatives, administrative and business analyst support personnel, and special interest groups. Project leader for Lynx/SAP project to ensure project finished on time. Wrote all release notifications and training documents for dissemination to field for Lynx . release. Prepared and sent all reminders to all company users who had not synchronized in + days. Prepared customized reports for company managers upon request. Set up customized queries for company executives. Acted as liaison between Lynx and Lead Marketing organization to develop and coordinate existing and new programs.
Completed majority of system administration, account administration functions and the territory management function. Troubleshot field software issues and provided second level support for Remedy Tickets. Managed daily Dunn & Bradstreet process for newly added accounts. Ensured accounts were sent for investigation and received proper D&B numbers. Additional projects included server migrations implementation, interface with other applications, and application migration implementation.
Information Security Advisor (/ – /)
As the Information Security Advisor my role was being responsible for disseminating weekly internal & external security updates to ensure & enforce compliance with the corporate mandate as it related to Company security. I was responsible for the implementation of the security measures for antivirus & patching processes. I compiled Management Quarterly & Annual Information Security Reports.
Workpoint Technology Analyst (/-/)
National Support Representative for the entire Siemens National workforce. Troubleshot field software issues and provided first level support for Remedy Tickets. I was a senior contributor in implementing the Siebel Sales Automation Tool release, determining what the scope of the release would be as well as working with the implementation vendor through the RFP process. Once the consultants were determined I was influential in planning the rollout schedule with them, coordinating and conducting user review groups to better understand the field’s requirements, performed much of the process documentation work to define the new system to our technical staff and ensured that the application performed to the process specification. Met all objectives.
CAROLYN (G. H.) ARMOUR
Resume – Page
Achievements Included:.
• Recognized for Administering Customer Support to the engineers dedicated to the technical aspects of selling and installing telephone systems and peripheral equipment to our top national accounts, our most demanding customers.
• Solely completed all of the territory management function (, to , records per month).
• Re-wrote entire sales training manual.
• Ensured user advocacy and acceptance of the tool with a goal towards increasing market share and providing a single view of existing customer base.
The Carpet Solution –
Santa Clara, CA
Office Manager
Direct influence in management of ten to fifteen employees. Responsibilities included conflict resolution, customer interface, job scheduling, accounts receivable, accounts payable, and payroll.
EDUCATION:
Mathematics coursework at Evergreen College, San Jose, CA
General coursework at Chaffey Junior College, Alta Loma, CA
ADDITIONAL TRAINING:
• ISO QAP
• Lynx Training
• LiveLink
• PACT
• ESA Training
• Remedy Training
• MS Excel
• MS Word
• Value Proposition Sales Training
• Evolve Mapping
• Quality System
• Dun & Bradstreet Interface Testing
• Data Warehouse Interface Testing
• Corporate Strategy
• SAP
• Accounts Receivable
• Accounts Payable
• Payroll Training
• Systems Administration
• Accounts Administration
Civic Affiliations:
• The Miss America Organization (Executive Director)
• The Redwood City Downtown Business Group (Member)
• The San Mateo County Chamber of Commerce (Member)
References Available Upon Request
