HIPAA Privacy Officer/Quality Assurance Resume
Malia Zaman-Salim
Prospect Ave. # , South Pasadena CA (H)
(C)
HIGHLIGHT OF QUALIFICATIONS
· Possess over years of experience in project management, maintaining various databases, supervising, customer relations, and at leading and coordinating activities within teams
· Proficient in Process Improvement initiatives and Interventions, Coordinating and Evaluating employee surveys towards change management processes
· Knowledge in linking Organizational Development strategies towards gaining Organizational results
· Fluent in English, Mandarin (Chinese) and Bangla
· Exceptionally strong communication, team-building and organizational skills.
· Proficient in preparing and delivering presentations to senior executives.
SKILLS
· Assessment/Intervention /Decision Making
· Survey Implementation and Data analysis
· Team design assessment and analysis
· Training and development/Needs Assessment
· Facilitation skills/Executive coaching and Assessment
· Skilled Internet user/Researcher
· Technical & Content writer
· Event Coordination
· Conflict Resolution
· Quality Control and Auditing Skills
PROFESSIONAL EXPERIENCE
-Present HIPAA Privacy Officer/Clinical Quality Assurance Specialist: The Almansor Center – Clinical Services, South Pasadena
· Facilitates Integration of Department's HIPAA Compliance Plan into Clinical and Administrative Departments
· Supports Technology Team to Plan; Implement, Document, and Train staff on meeting Department's Electronic HIPAA Transmission policies, procedures, and security.
· Assist Department Managers in addressing Needs Assessment/Training Program and Evaluation of Clinical Documentation for Training Clinical Staff.
· Support Department Managers in tackling Quality Improvement strategies, Service Delivery Systems
· Participates in the establishment of auditing tools
· Audits departments clinical records, to meet Department of Mental Health’s’ (DMH) Policy and Procedure
· Participates in Quality Improvement Team
· Conducts Billing for Therapeutic Services IS System for Department of Mental Health
· Supports Management Team with Problem Solving Issues
· Conducts new employee HIPAA Training
· Supports and coordinates department with State, DMH audit processes.
Accomplishments:
· The development and Database Management of Referrals that contributes to % of the Department’s Income generated from Medi-cal clients.
· Creation of database to track staff absentees
· For Quality Improvement purposes created and implemented documentation training programs for clinical staff
· Streamline documentation process for Archival of Clinical Records.
· Participates in the establishment of Auditing tools and auditing Department Clinical Records to meet Department of Mental Health (DMH) Policies and Procedures
· Manages and maintains Archival of Clinical Documentation
· Assist Management on Process Improvement on a continual basis.
· Assisted Management through audit processes from State Controllers Board, and External Quality Review organization
Internship: Process Consultation for Gil Castilio Trucking Inc., Gardena, CA
· Assessed organization based on their interaction within a collaborative environment and provided feedback to the client regarding their Organizational effectiveness within their partnering environment.
· Responsibilities included qualitative data gathering; interviewing, observations and analysis
Internship Team Design Analysis: Non-profit Clinic in Los Angeles Area
· Participated on a consulting team that assessed levels of work team effectiveness of Senior Management Team
· Responsibilities included qualitative data gathering by interviewing team members, surveys, observing team meetings, data analysis preparation and professional delivery of proposed action plan to Senior Management Team.
Internship Research Assistant: Core Faculty, Alliant International University; Alhambra
· Evaluated a study of Cross-cultural negotiations among Europeans & Chinese
· Research led to identify aspects of conflict management, & International negotiation practices
Internship Co- Lead: Center for Innovation and Change - City of Hope Hospital, Duarte, CA
· Responsibilities included implementation of Employee Satisfaction Survey, leading and coordinating proctors to oversee Employee Satisfaction Survey amongst City of Hope Hospital employees.
· Co-created codebook for qualitative data analysis of the survey results with a five-member team.
· Provided training for a member analysis team to categorize data results into coded excel worksheet.
· Co-authored executive summary of our findings with Organizational Development Team in order to provide feedback to the Senior Management Executives
· Survey participation resulted in highest level of response over the years
- Web Content Manager: Eggsystems.com (Singapore)
· Created and developed web-content for client's community web pages, Instructional and Training Manuals for Web applications
· Assisted sales and Implementation Team in deployment of e-commerce strategy for local merchant communities in Singapore
· Interfaced with Senior Management Teams to gather and relay client feedback of product for future solution development and applications
· Participated in cross-functional teams and gathered relevant information from sales and implementation team.
· Collaborated with web designer for appropriate message delivery of content and web page layout
· Web design and content resulted in attaining several condominium and commercial communities.
· Other duties included assisting HR personnel for correspondence within/ between organization, editing legal documents, writing and editing job descriptions, reviewing resumes, event coordination and training newly hired employees.
Library Technician: California School of Professional Psychology
· Maintained technical services and systems
· Library automation and retrospective conversion of OCLC records
· Retrospective conversion project of library collection onto library INNOPAC computer system.
· Coordinated and supervised duties of student assistants
· Conducted format-checks on all outgoing dissertations according to American Psychological Association Manual
· Managed acquisition of books and supplies of all library materials
· Other duties include, assisting in conducting yearly student orientation programs and coordinating employee events.
Accomplishments:
· Assisted Director in automation and retrospective conversion of OCLC records. This retrospective conversion project resulted in loading % of library collection onto library INNOPAC computer system for students/instructors/consumer usage, which increased the usage of library services.
EDUCATION
Master of Arts in Organizational Psychology
California School of Professional Psychology
Bachelor of Science in Business Administration, Business Management
University of Nevada, Las Vegas
