project manager
Posted on: 2006-04-18
Susan Valdivieso 32 Blair Ave Hillsboro, NH 603-464-2691 [email protected] SUMMARY * Driven results project manager and coordinator with an outstanding record of delivering technology and system integration projects on time and within a budget. * Works closely with the Director of IT and the Executive Board to maintain effective and robust solutions that address the business need for enterprise systems and services as well as a data communications infrastructure. * Combines strong business acumen with the ability to implement strategies, standards, projects and efficient solutions utilizing technology. * Industrious, evaluates designs, budgets, negotiates and implements network security systems based on standards and business requirements. * Thrives on a challenge, ethical and loyal, maintains a high degree of confidentiality. * Exudes energy, motivation and confidence. * Decisive business leader; able to merge disparate personnel into team centered projects. * Demonstrates team building, leadership and communication skills. Core competencies include: Supply Chain Management Project Management Business Process Modeling Oracle Applications Technology Management Business Process Re-engineering Oracle Order Management Identity Management Sarbanes Oxley - 404 Oracle Financials Strategic Planning Strong knowledge of SDLC Oracle eBusiness Suite Data Warehousing Business Analysis Oracle 11i TCA Customer Master Systems Integrations Use Cases Large ERP Implementations Business Intelligence Quality Assurance TECHNICAL SKILLS * Computer installations, training, presentations, business continuity Plan Development, Data Center Build, Operations Department build and implementation * Help Desk build and implementation, customer service department implementation, IVR * VPN, PCAnywhere, Quintus, Reachout, Heat, Turnover, DHCP, TCP\IP, LAN/WAN, Dial-up, UNIX, NIC cards, (ISA, PCI, PCMCIA in Token Ring and Ethernet), hard drive and memory upgrades * Client/Server, Ethernet, HTML, XML hubs, SAN, Cisco firewalls, PIX, AT&T Circuits, Sybase, Novell * Help Systems, Cisco IP Phones, AVAYA, Lucent, ACD, installation and training of staff on use of computer systems, networks and PBX * Active Directory, MS Project, Cognos, Author ware, Auto cad, ADP, KRONOS * Disaster recovery documentation and development * Procurement of hardware, software, vendor negotiations, contracts, and pricing * Windows NT, Windows 95, Windows 98, 2000, XP, ME, Windows server 2003 * AS\400, RS6000, Sun/Solaris, HP3000, AIX, Intel servers, Mainframe, UNIX, Windows NT, 2003,2005 server * E-mail, Internet, Intranet, Extranet, web page design, interfaces * SCADA, IOL, Citrix, Server migration, NetIQ, ISP Networking * SEQL and SQL Query Language * AutoCad, Query writer, Photoshop 7,8,9, Pivotal , JDE * SAP, EDI, Tivoli, Veritas, Backup exec, Unispool, Netware * Remedy, Crystal Reports, SIEBEL Micros, Mitel, SQL, MAC OS9 / X * Test Director, ICVerify, FDMS, credit card processors, WinRunner, LoadRunner, Visio * Oracle PL/SQL, SQL, SQL Loader, Forms, Reports, iPortal, Oracle ERP, Manufacturing, Supply Chain, Depot Repair, COTS Oracle ERP, ETL Oracle Reporting, infrastructure planning and maintenance, Oracle Financials AP, AR, GL, PO, INV and data warehousing using Cognos. * PeopleSoft 6, 7, 8 implementation, configuration and training. * SOX compliance ISO 17799 PROFESSIONAL EXPERIENCE Iroquois Gas Transmission Systems, Shelton, CT Jul 2005 to Jan 2006 Shared Resources Manager/Project Manager I am leading the responsibility to deploy enterprise wide Identity Management solution to improve access management for Citrix Internal, Customers, Partners, and Suppliers users. Ø Engaging with Oracle 11i teams to achieve segregation of duties Ø Proposed the automated solutions to achieve segregation of duties in Oracle 11i Ø Planning to map 11i responsibilities with enterprise/functional roles to achieve desired access control management by leveraging Oracle inbuilt security features Ø Engaging with 11i TCA Customer to create Single Source of Truth for Cisco Customers Ø Managing the Identity Management foundation in the area of Directory and Directory Services, Provisioning, and Access Management Ø Established the Governance Committee to establish Identity Management related policies Ø Created the scope definition to build the Identity Management Single Source of Truth and supported this project execution Ø Spawned the governance projects to improve the identity data quality. Ø Evaluated IBM Tivoli and CA Netegrity suite of tools Ø Evaluated applications require Identity and Access Management tighter automated controls for Sarbanes-Oxley regulatory compliance requirements YBP Library Services & Distribution, Contoocook, NH Oct 2003 to Jul 2005 Operations Manager/IT Infrastructure / Project manager * Proactively managed the Help Desk & all computer related systems (24x7) by leading a team of 30+ employees as they provided the essential basis of most activities in the business units. * Successfully implemented and tested Disaster Recovery and User Profile Securities. * Installed, configured and implemented 3 IBM 5250 including load balancing, PTF and software updates. * Implemented Oracle,11i, HRMS,E Business suite,(self Serve). * Developed and maintained service level agreements, coordinated with vendors, users and application personnel to keep all systems updated and compliant. * Provided daily supervision to the IT Customer Support personnel. * SLA’s, performance metrics, call times, customer satisfaction, mentoring and coaching customer service personnel. * Effectively carried out manager’s responsibilities in accordance with company’s policies including: interviewing, hiring, training, planning, assigning, directing, performance appraisals, budget and problem resolution. Allied Waste Industries, Scottsdale, AZ Jan 2001 to Oct 2003 Operations/Help Desk Manager/Project Manager * Successfully implemented Disaster Recovery plan and documentation, policies and procedures for entire company. * Provided daily supervision to the IT Customer Support personnel * SLA’s, performance metrics, call times, customer satisfaction, mentoring and coaching customer service agents. * Software packaging, installation and maintenance including: MS Windows 2000, SP2, MS Active Directory, Citrix, Cisco Routers, AIX, RISC, LINUX, UNIX, call tracking software REMEDY and Network Administration. * Managed configurations, implementations of XP (7000 PC’s) and maintenance of hardware, * Configured and installed PC’s, researched and trouble shooting for hardware/software issues, completed day-to-day PC support issues, monitored telecommunications lines, ensured all PC service patches were current and properly deployed by creating documentation and project plans. Pegasus Solutions, Scottsdale, AZ Jan 1995 to Jan 2001 Project Manager/Help Desk Operations Manager * Directed and managed project development start to finish by defining project scopes, goals and deliveries. * Drafted budget proposals, negotiated with other department managers, determined and assessed for additional staff requirements, delegated tasks and responsibilities, identified and resolved conflict issues, efficiently managed changes in project scopes, tracked project milestones, deliveries and risk. * Created operations department for large company including a (24x7) Help Desk, Change Control and Data Center. * Assisted in development of project testing approach utilizing Win Runner, Load Runner and Test Director. * Actively procured all software systems, hardware contracts, software packaging, installation and maintenance and implementations. EDUCATION NYU BSA, Computer Science (in progress) Kingsborough CC, AAS Computer Science,