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CAREER SUMMARY
Accomplished, results-focused Business Professional with a distinguished career leading quality, combined with a deep operations experience for high-growth and/or rapidly changing organizations. Expert in process improvement and project management with comprehensive understanding of automated systems. Repeated success guiding sizeable, cross-functional teams in best-in-class business solutions to achieve corporate goals. Expert presentation and negotiation skills. Demonstrated ability to influence thinking of others, work with senior managers, forge strategic relationships, build consensus throughout the organization, and effectively create a motivating environment. Core competencies include:
· Strategic Business Planning · Six Sigma Quality
· Team Building & Leadership · Technology Initiatives
· Supplier & Vendor Management · Relationship Management
· Contract & Financial Negotiation · Cost Reduction & Avoidance
· Process Design & Change Management · Budgeting & Cash Flow Optimization
PROFESSIONAL EXPERIENCE
Jane E. S. Woodcock, Inc. Atlanta, GA Consultant -
· Worked with a team of two and coached collection activities for a fortune company for their commercial/bio-hazard waste customers in Puerto Rico. Improved collection process and standardized it within Puerto Rico. Results were the DSO was reduced from days to days, and overall outstanding receivables reduced by %. Maintained and reinforced good customer relations which promoted upward trend of revenue.
· Performed Corporate Office Manager responsibilities for a not for profit Drug Rehab center. Responsibilities included daily/ weekly/ monthly reports generated in QuickBooks. Paid all outstanding invoices and collected fees from clients based upon signed contract. Generated payroll bi monthly.
· Provided analysis for Human Resources consulting firm on data originally collected by Delta Airlines at the National Minority Supplier Diversity Expo in Chicago, IL in . Assisted with developing a new survey product: a survey to be used for trade show data collection. Generated customer invoices in QuickBooks.
· Assumed Accounts Payable Managers position and re-established senior management credibility for a wholesale furniture company in Chapter .
· Enabled payment of valid company liabilities, through re-organizing merchandising A/P general A/P, establishing controls, and creating routines and procedures (positive outcome results of documenting and improving business processes using Six Sigma Quality Methods.
· Maintained positive product distribution through re-establishing vendor relationships within merchandising group after performing reconciliations on major vendors.
· Resized staffing for $, savings through introducing cross-training initiative.
· Saved $, by partnering with CFO to evaluate and select new check accepting company.
· Reduced non-compliance of non-sufficient funds within sales staff from % to %, by writing policy on check acceptance, monitoring policy rollout to over stores in USA, Canada, and Puerto Rico.
Jane Woodcock
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PCF International, Inc., Alpharetta, GA -
Project Management
Managed projects with receivables over $M and consulting team reconciling aged receivables over $M. Provided process improvement analysis through documenting business processes with SME’s using DMAIC methodology at various client sites, conducting audits and making recommendations.
· Reconciled key account for $M payment to client.
Global Information Technology Associates, Atlanta, GA
Senior Consultant
Directed support for United Airlines implementation of project and process management disciplines within engineering department. Exercised PM Triple Constraint methodologies of cost, resources, and scheduling.
· Instrumental in defining projects and associated processes for controlling, monitoring, and tracking.
ALLTEL Information Services, YK Project Team/Wireless Division, Atlanta, GA
Global BP/Quality Project Manager
Oversaw engineering/re-engineering for critical business processes needed for YK enterprise compliance initiatives of ALLTEL’s wireless division. Ensured overall program team effectiveness, including key processes/change management, incident tracking, QA, and defect handling.
· Achieved SQE certification for Year Software Testing
GE CAPITAL
Quality Black Belt/Process Improvement Manager Atlanta, GA Provided leadership and direction to cross-functional team for process improvement. Trained team members in Six Sigma, and served as prime change agent for Six Sigma institutionalization.
· Saved estimated $, through aggressive management of two Quality projects.
Customer Service Manager Atlanta, GA
Built and managed Customer Service Center for new GE venture. Created procedures to measure and control processes to service customer and GE Capital. Held matrix management responsibility for variety of functions.
Team Leader–Billing Issues Escalated Accounts Atlanta, GA
· Increased revenue over $M monthly by reducing high-loss potential accounts %.
· Negotiated over customer agreements in no-collection lawsuits.
Lease Account Administration Manager, Danbury, CT
Led direct reports in servicing a $.B portfolio of leases and loans.
· Reduced customer turnaround time from five to two working days, lowered overtime by %, and doubled productivity, through designed and implementation of innovative cross-training system.
EDUCATION Software Proficiencies
Bachelor of Sociology, Susquehanna University Microsoft Office Professional Edition
GE Management Courses, Black Belt Training (PowerPoint, Excel, MS Word, Access, etc.)
Advanced Black Belt Training Windows XT
Accounting Systems –Epicor, MAS Visio Professional, MS Project
Project Engineer Workshop MS QuickBooks
Various Proprietary Systems
