customer service manager Resume
Sharon Kamuda
S Normandy
Burbank, Ill
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SUMMARY: A responsible, loyal and dedicated Customer Service Professional with over twenty years experience in the consumer products industry. Reported to be self motivated and well organized in order to set and meet goals in a fast paced environment.
SPECIAL SKILLS:
* Able to work independently in a team atmosphere.
* Commended for the development, training, and supervision for five customer service analysts.
* Responsible for maintaining superior vendor relationships with national “ Big Box” accounts including: Wal-Mart, Sams Club, Target, Kmart, AutoZone, Pep Boys, Advance Auto, Meijer and Napa Auto Parts.
* Responsible for the global integration of International and National accounts providing a centralized data base.
* Tracked the flow of information through the complete Supply Chain to meet retail requirements and inventory replenishment standards.
* Coordinated customer shipping requirements with a PL contractor to dramatically increase on time delivery.
PROFESSIONAL EXPERIENCE
Turtle Wax Incorporated, Chicago, IL
A major privately held Midwest-based manufacturer and worldwide distributor of consumer products specializing in automotive and household products. A recognized leader for its quality and expertise. Turtle Wax has reported sales in the $ million dollar range with approximately , employees.
Manager - Customer Service
* Guaranteed execution of product flow to shelf for modular changes, introduction of
new and promotional items and changes in competition items.
* Supervised customer service, coordinate daily work schedule for efficiencies.
* Supported finance group with pricing structure and invoicing.
* Managed lead-time efficiencies and shipping savings through ordering constraints.
* Supervised MABD performance and closely monitored performance goals.
* Observed purchase order activity and analyzed order volume.
* Proactively communicated supply issues to ensure all parties are informed.
* Develop and maintain professional customer relationships with all customers.
* Expanded and improved communications between the customer service team, sales
and the supply chain.
Customer Service Representative
* Assisted customers with order placement, confirming pending orders, and notified customers of pending back orders and delayed shipments.
* Resolved customer complaints / problems to customer satisfaction.
* Processed orders by working closely with sales and production.
* Tracked and expedited customer shipments.
* Reviewed customer credit status with the credit department team.
Co-op Coordinator
* Assisted customers with advertising claims - newspaper / radio ads.
* Audited all documentation for program requirements,
* Processed payments through credit memo or check disbursement.
* Provided current sales figures and allowances available.
EDUCATION:
> Enrolled and completed hours toward Associates Degree at Daley City Colleges, Chicago, IL
> Supplemental and self-improvement courses at Rockhurst College Continuing Education Center.
TECHNICAL SKILLS:
> Microsoft Office, Word, Power Point
> AS
> Windows ,
> System
> EDI
