Wendy Wilson Resume
RESUME
SUMMARY
Over years of IT and Legal experience with hands on in designing, developing, testing, and fine-tuning Microsoft Access databases. Diagnosed, implemented, and streamlined IT Asset Management. A successful track record consistently increasing productivity by implementing new processes, procedures and policy changes. Led numerous successful deployments and rollouts of PC equipment. Designed, maintained, and applied monthly metrics reporting for CIO, VP\'s, and Director levels.
OBJECTIVE
To utilize my database skills, computer/software background, and IT experience in the right environment. I love helping others knowing I can take my talents, make a difference, and be the best that I can be. To take a project from start to finish and see what I accomplished and that everything runs smoothly. I like change, being able to interact with others, and adapt to any working environment. Being able to succeed and grow within a company is essential.
TEST SCORES
*MS Word – % *MS Excel – % *MS Power Point – %
*MS Access – % *Typing – wpm *Word Perfect – %
STRENGTHS
*Oral & Written Communication *Develop Access Databases *Asset Management *Procurement
*Writing Policies & Procedures *Helpdesk Administration *Software Licensing *Metric Reports
*Coordinate Events/Activities *Knowledge of Software *Project Coordinator *Training
PROJECTS
*Capital Asset Depreciation *PC Deployment *Asset Management *Yk Compliance
*Software Implementation *Helpdesk Implementation *Leasing Equipment *IT Theft
*IT Procedure/Policy Changes *Development Testing *Train-the-Trainer
SOFTWARE
*MS Office Professional *MS Front Page *MS Publisher *FTP
*Info Maker Reporting *TNG Software Delivery *Visio *PC Duo
*Enterprise Manager *Magic Solutions Helpdesk *Crystal Reports *MS Project
EDUCATION/TRAINING/SEMINARS
*Overland High School - Aurora, Colorado *AT&T G Administration School - Los Angeles, CA *Gartner IT Asset MGMT – Orlando, FL *Microsoft Access I, II, III - Cleveland, Ohio
*How to Fix PC Problems - Dallas, Texas *Help Desk Institute - Reno, Nevada
*Crystal Report - Cleveland, Ohio *Windows Networking - Cleveland, Ohio
*Info Maker - Cleveland, Ohio *Magic Help Desk - Paramus, New Jersey
*Dale Carnegie - Cleveland, Ohio *Connect Care Help Desk - Cleveland, Ohio
*Technology IT Asset MGMT - Toronto *TNG Asset MGMT & Software Delivery - WA, DC
EMPLOYMENT HISTORY
Allen Dell, P.A., Attorneys at Law - Tampa, FL – January to Present
Legal Assistant /Paralegal/IT Support
• Setup new Entities with Division of Corporations
• Prepare and file IRS documents relating to entities
• Calendar appointments for Attorneys and meet with clients
• Order and maintain Corporate Books
• Prepare Articles, Bylaws, Initial Joint Action, Minutes, and Operating Agreement
• File Annual Reports with Division of Corporations
• Train staff and attorneys in computer usage/software and First level Technical Support
• Administrator of Choicemail Spam software
• Assist in business software requirements
Citigroup/Adecco Temporary Agency Tampa, FL – April to January
Database Analyst /Procurement “Temp Assignment”
• Analyze requirements, design, develop, and implement Access databases
• Daily verification and maintenance of multiple databases to ensure the integrity of the data
• Develop and conduct training to staff in database concepts and usage
• Design instructional user guides, including step-by-step documentation with screen shots and design implementation manuals of the databases created
• Import and export of data using MS Access, FTP, & Excel
• Integrate Database designs, queries, reports, and store procedures into multiple projects
• Review and evaluate the design and implementation of databases created by others
• Identify data sources, provide data flow diagrams and document the process
• Assist in business requirements, functional specifications, test plans, and test scripts
• Deal with localized business needs without compromising global standards
• Provide guidance to junior staff and advice to peers and project partners
• Support business projects with impact to Compliance, Control, & Supplier Risk Management (CCSRM)
• Format, process, research, & analyze data for Approved Supplier Lists (ASL), Financial Evaluations (FE), and New Supplier Form (NSF) received from various businesses into Citigroup Approved Supplier Program (CASP) database
• Conduct research via Corporate Web Sites, Stock Exchange, Dun & Bradstreet, and Other Miscellaneous Internet searches
• Weekly filing of processed research
• Reorganizing files, indexing, renaming, researching missing files, implementing a filing procedure, and locating pertinent files according to CASP for all Parent records
• Reassigning contacts, adding global contacts, inactivating records in CASP
• Assisting in Metric Reporting for various businesses in CASP
Pioneer-Standard Electronics - Cleveland, OH - to
IT Asset Manager (Cleveland) –
• Diagnosed, implemented, and streamlined IT Asset Management using MS Access
• Access Database designing, developing, testing, and implementation
• Import & Export data using MS Access, FTP, Excel, SQL, & Enterprise Manager
• Maintain, troubleshoot, and ensure integrity of Databases
• Integrated tools to assist in the development of Asset Management
• Created and maintain a complete inventory of Assets
• Assign new and used PC equipment to users in the company
• Schedule all incoming repairs and laptops/desktops to be staged.
• Ship and register all PC\'s and pieces/parts to users on daily basis
• Save dollars through implementing effective/efficient Asset Management procedures
• Conduct on-site facility evaluations for real-time information and recovery of PC\'s
• Investigate stolen equipment, gather police reports, file with insurance
• Maintain IT Asset Management Intranet site
• Create and manage reports on a daily basis
Procurement (Cleveland) –
• Designed, developed and implemented IT Procurements database using MS Access
• Generated ad hoc reporting for various senior levels
• Generated PO\'s for approvals and procured all new PC\'s and pieces/parts for company
• Reconciled fiscal capital budget with actual procurement dollars
• Updated and provided Matrix for PC purchasing to all Senior Executives
• Communicated with Vendors for product needs and negotiated pricing
Help Desk Administrator (Cleveland) –
• Implemented and maintained the Help Desk database & software
• Monitored all tickets to ensure the integrity of the database
• Extracted data from SQL database to generate reports
• Installed software, trained staff, conducted train the trainer courses
• Provided technical support on the Help Desk Software
Miscellaneous Duties (Cleveland) –
• Develop and design MS Access databases for various departments
• Train staff on Database concepts and usage
• Backup for installing, monitoring, & troubleshooting PC Software & Hardware
• Track and report company-wide initiatives, including Yk compliance and software/system implementations
• Design and implement Metric Reports of IT Staff for CIO and Director levels
• Act as Project Coordinator using MS Project implementing tasks and linking them
• Write and process new procedures and policies
• Manage Software Licensing
• Create Flow Charts using Visio
Senior Help Desk Coordinator & Help Desk Coordinator/PC Support (Cleveland) -
• Design, develop and Implement Access Databases
• Import & Export data using MS Access, FTP, and Excel
• Provided front line technical support to PC and Terminal users (+ users)
• Train all staff on software, basic use of PC, and troubleshoot Network issues
• Help Desk Administrator and Fax Server Administrator for Dallas branch
System and Procedures Coordinator (Dallas) -
• Telecommunications Administrator for AT&T Definity G Switch
• Design, develop and Implement Access Databases
• Import & Export data using MS Access, FTP, and Excel
• Branch Contact for IT at Corporate office and provided regional technical support to users in branches
• Purchase all Software and Telecommunication Equipment for branch
• Assist with Local Server Administration and Fax Server Administrator (FSTFAX)
• Train all staff on software, basic use of PC, and troubleshoot Network issues
• Software installations including upgrades, network, integration and Fax Server
• Supervisor to Receptionist
• Maintain ISO certification
• Managed Computer Library and logged all software
• Printed and distributed all Daily, BI-Weekly, Monthly Reports and Daily Invoices.
Martin, Farr, Miller & Grau - Kerry Fitzgerald (General & Criminal Law) - Dallas - to
Legal Secretary/Systems Coordinator
• Secretary to Paralegal/ support to all Attorneys
• Developed and Implemented Databases
• Trained others in computer usage/entering time
• Resolved computer malfunctions
• Assisted in entering Attorneys time using Time slips
• Import & Export data using MS Access
• Managed the client billing process
• Kept track of filed expert witness testimony, assembled and created all new client files
• Indexed and removed all closed files and upkeep of Law Library
• Setup appointments for clients, conferences, etc.
• Prepared for Depositions, process briefs, letters, and memos
References Available Upon Request
