Employee and Labor Relations Manager

Posted on: 2006-01-19

Kathleen M. Augaitis, PHR P.O. Box 5128 Greene, R I 02827 [email protected] (401) 392-3414 SUMMARY Extensive background in employee and labor relations including: training, providing advice and counsel, managing grievances, negotiations, and leading teams. Respected for strong team building and communication skills while maintaining a direct approach to problem solving. Key competencies in: •training and facilitation •problem resolution •performance development and evaluation •client relationships/customer service •management and team skills training •program development •team management •process improvement •mediation skills •negotiation skills Professional Experience AT&T EMPLOYEE AND LABOR RELATIONS MANAGER 1998-2005 Provided labor advice, counsel and on call support for managers and union officials with questions, problems and issues to ensure consistent compliance with the contract as well as equitable treatment of employees. •Successfully delivered numerous two-day labor relations training classes. •Member of the national negotiating team for a CWA and IBEW contract which resulted in new agreement. •Met E & LR management initiatives such as: strategic planning, performance management, executive level grievances, arbitrations, and mediations. •Member of the corporate FMLA Task Force which addressed and clarified the administering of the law. •Member of a national Absence Call which ensured consistent management of policies and procedures. •Member of the AT&T Family Care Development Fund which provided grants to special interests. ATTENDANCE/ADHERENCE MANAGER 1997-1998 Successfully managed the attendance process which included: disability management, FMLA, benefit questions, counseling employees and the execution of the discipline process. Supervised a clerical team to monitor the open line adherence of approximately 700 customer service representatives. STAFF MANAGER 1995-1997 Developed a process for a national support group to field questions pertaining to policies and procedures for residential long distance service. Responsible for training at the Customer Service Workcenter Lab which trialed new products and services prior to national roll out. Maintained an electronic handbook used nationally by customer service centers to ensure that AT&T\'s policies and procedures were understood and followed. Received award for being a member of the Bad Call Volume Reduction Project. TEAM DEVELOPMENT LEADER 1993-1995 Supervised, developed and evaluated a team of 21 customer service representatives who handled billing and sales for residential customers. Selected to be a member of the Horizon Program which developed plans for products and services for UNITEL, a Canadian Communications Company. Effectively maintained high employee morale during an office closing. HUMAN RESOURCES MANAGER 1992-1993 Responsible for the administration of labor relations, benefits, EEO, safety, revenue and employee assistance for 150 union staff members. Successfully worked with management and the union to resolve attendance issues and problems with minimal grievances. Developed strong working relationships with the represented work force and union stewards. Education Certificate: Professional in Human Resources (PHR) Post-graduate Certificate in Labor Relations University of Rhode Island: Schmidt Labor Research Center Certificate in Mediations Community Mediation Center of Rhode Island. Training Managing Labor Relations Coaching and Development Instructor Training Project Management Managing Organizational Conflict Managing Development and Diversity Instructional Design and Development Workshop Manager as a Career Developer Seminar Attendance Employment and Labor Law Conferences Seminar for Unacceptable Behavior in the Workplace Arbitration Seminars AWARDS 1997 Vice President\'s Award Winner 1996 True Spirit Award Winner