Employee and Labor Relations Manager Resume
R
P.O. Box
Greene, R I
SUMMARY
Extensive background in employee and labor relations including: training, providing advice and counsel, managing grievances, negotiations, and leading teams. Respected for strong team building and communication skills while maintaining a direct approach to problem solving.
Key competencies in:
•training and facilitation •problem resolution
•performance development and evaluation
•client relationships/customer service
•management and team skills training •program development
•team management •process improvement
•mediation skills •negotiation skills
Professional Experience
AT&T
EMPLOYEE AND LABOR RELATIONS MANAGER
Provided labor advice, counsel and on call support for managers and union officials with questions, problems and issues to ensure consistent compliance with the contract as well as equitable treatment of employees.
•Successfully delivered numerous two-day labor
relations training classes.
•Member of the national negotiating team for a CWA
and IBEW contract which resulted in new
agreement.
•Met E & LR management initiatives such as:
strategic planning, performance management,
executive level grievances, arbitrations, and
mediations.
•Member of the corporate FMLA Task Force which
addressed and clarified the administering of the
law.
•Member of a national Absence Call which ensured
consistent management of policies and procedures.
•Member of the AT&T Family Care Development Fund
which provided grants to special interests.
ATTENDANCE/ADHERENCE MANAGER
Successfully managed the attendance process which included: disability management, FMLA, benefit
questions, counseling employees and the execution of the discipline process. Supervised a clerical team to monitor the open line adherence of approximately customer service representatives.
STAFF MANAGER
Developed a process for a national support group to field questions pertaining to policies and procedures for residential long distance service. Responsible for training at the Customer Service Workcenter Lab which trialed new products and services prior to national roll out. Maintained an electronic handbook used nationally by customer service centers to ensure that AT&T\'s policies and procedures were understood and followed. Received award for being a member of the Bad Call Volume Reduction Project.
TEAM DEVELOPMENT LEADER
Supervised, developed and evaluated a team of customer service representatives who handled billing and sales for residential customers. Selected to be a member of the Horizon Program which developed plans for products and services for UNITEL, a Canadian Communications Company. Effectively maintained high employee morale during an office closing.
HUMAN RESOURCES MANAGER
Responsible for the administration of labor relations, benefits, EEO, safety, revenue and employee
assistance for union staff members. Successfully worked with management and the union to resolve attendance issues and problems with minimal grievances. Developed strong working relationships with the represented work force and union stewards.
Education
Certificate: Professional in Human Resources (PHR)
Post-graduate Certificate in Labor Relations
University of Rhode Island: Schmidt Labor Research Center
Certificate in Mediations
Community Mediation Center of Rhode Island.
Training
Managing Labor Relations
Coaching and Development
Instructor Training
Project Management
Managing Organizational Conflict
Managing Development and Diversity
Instructional Design and Development Workshop
Manager as a Career Developer
Seminar Attendance
Employment and Labor Law Conferences
Seminar for Unacceptable Behavior in the Workplace
Arbitration Seminars
AWARDS
Vice President\'s Award Winner
True Spirit Award Winner
