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Company: Guy La Ferrera
A Customer Service Associate, or Customer Retention Associate, is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
Customer Service Associates perform a variety of support tasks to offer exceptional service to customers. Their duties and responsibilities often include: