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Company: Rocket Software
Senior Manager, Customer Solutions Engineering
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary
The Senior Manager, Customer Solutions Engineering brings creativity, curiosity and passion to the role. They are responsible for ensuring that the goals and objectives of their team in Customer Solutions Engineering are being met. The Senior Manager leads their team to motivate, organize, and oversee the daily operations of the team activities. This includes the continual coaching and career development of the team members.
The Senior Manager will be assigned complex products or a full product line of solutions from the Rocket Software portfolio. They will be a part of Rocket Software’s dynamic team of professional services domain experts who work at a fast pace and expect the best from each other. Their team will be a global team of professional services consultants working with multiple products.
Essential Duties And Responsibilities
Team leadership
Services to Customers
Provide exceptional value-driven services to customers
Required Qualifications
Preferred Qualifications
Education
Bachelor’s or master’s degree or equivalent work experience
Travel Requirements
Up to 10-25%
Information Security
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!