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Company: The Metropolitan Water District of Southern California
As the Information Technology Support Analyst II, you will be a member of the IT Service Desk Team. This position will be responsible for timely and effective closure of hardware and software issues through Incidents and Requests received on first contact with customers who need technical assistance via phone. Provides IT support to resolve, research and troubleshoot escalated issues from first level and escalates complex and/or high priority problems to appropriate personnel or support groups for resolution.
This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job.
To view the full job description click here: Information Technology Support Analyst II
EMPLOYMENT STANDARDS MINIMUM QUALIFICATIONS
Education and Experience: Bachelor’s degree from an accredited college or university in a related field and two years of relevant experience; or two years as a MWD Information Technology Support Analyst I in the same discipline.
A Bachelor’s degree in a related field is defined as: any computer science or information technology degree.
Relevant experience is defined as: Helpdesk experience in troubleshooting hardware, software and networking technologies through phone with a remote connection and escalating incidents and requests using an IT Ticketing system.
CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS
Employees in this position may be required to obtain and maintain the following certifications, licensing and registrations:
• Valid California Class C Driver’s License or equivalent (required at time of application) that allows you to drive during your employment.
JOB SELECTION CRITERIA
30% Technical Knowledge & Skills
20% Customer Service
15% Oral Communication
15% Analytical Skills
10% Job Preparation
• Competitive compensation
• Excellent medical, dental, life, vision plans.
• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.
• Retirement benefits under the California Public Employees' Retirement System
• Tuition reimbursement
• Training and advancement opportunities
• Excellent working environment
• Public transportation reimbursements
For more information on MWD benefits, please use the following link: Benefits Regular FT PT Employees (Represented)
The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities, who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email: [email protected]
The Metropolitan Water District of Southern California is a consortium of 26 cities and water districts that provides drinking water to nearly 19 million people in Southern California. Metropolitan’s mission is to provide its service area with adequate and reliable supplies of high quality water to meet current and future needs in an environmentally and economically responsible way. Metropolitan’s facilities include the 242-mile Colorado River Aqueduct, five water treatment plants with a combined capacity of 2.3 billion gallons per day, nine surface water reservoirs, 800 miles of pipeline, and 16 hydroelectric power plants.
MWD is a Federal and State EO employer – Veterans/Disabled and other protected categories.
Application Filing Period: Closes at 4:30 pm PST on the date stated in the job announcement. However it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended.
Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case).