Community Manager - The Square with Industrious - Industrious - Houston, TX - EXPIRED
This is an archive of an expired job.
Job Information:
Company: Industrious
About the Company:
At Industrious, we’ve spent the last seven years creating the world’s most productive workspaces. Across our national network of nearly 100 locations, we’re committed to helping members feel safe, comfortable, and empowered at work. We partner with companies big and small to create productivity-driven workplace experiences that complement beautiful spaces with world-class hospitality. We are committed to the vision that everyone deserves to experience the pride and meaning that you get out of a great day at work. Our team is rewriting the book on productivity by creating a new workplace experience.
About the Position:
Our Community Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of a newly opened location, you will be an integral part of getting our operations, sales and marketing efforts off the ground and you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You will be responsible for maximizing our occupancy through sales techniques and outstanding customer service, maintaining an extraordinary sense of community, running the day-to-day operations of the space, developing creative local marketing strategies, and planning engaging member events.
The health and safety of our employees and members is our first priority. Our Community Managers play a critical role in ensuring our members feel safe, comfortable and empowered at work. This includes, but is not limited to, conducting health screenings of all members and guests, and sanitizing and cleaning communal areas. Right now it’s more important than ever that our Community Managers are passionate about building relationships and community. You can effortlessly connect with your members both in-person and virtually. You know that the most meaningful interactions are rooted in trust and shared values.
You’ll be successful in this role if:
No member request is too big or too small for you to handle
Your comfortable with meeting challenges through creative brainstorming and action
You’re energized by people and work well in a team
You can identify opportunities to attract and sign new members.
Your attention to detail is something people comment on
You’re resilient. You know growth only comes from embracing challenging and unpredictable days
You’re willing to get your hands dirty one minute and think big picture the next
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)
You're a leader within your area and regional teams
You're an empathetic, structured manager for your operations associate and have empowered them to take ownership of the space
Responsibilities include:
- Facilitating outstanding customer service
- Creating a warm and welcoming environment via Industrious hospitality initiatives
- Resolve member issues with professionalism and patience
- Devise and execute local marketing strategies to generate leads
- Conduct sales tours to execute on sales strategy and maintain high occupancy
- Create and execute local marketing plans to drive applications and tour volume
- Managing community initiatives designed to develop member relationships
- Inputting and maintaining accurate data across various platforms
- Overseeing and executing daily office operations
- Liaison with facilities team on building operations and maintenance
- Management of local vendors and potentially an Operations Associate
- Community Manager coverage for neighboring locations as needed.
Requirements:
- 3 - 7 years of work experience in sales, hospitality, customer service, or business operations
- Strong verbal and communication skills
- Demonstrated sales and marketing understanding and experience
- Self starter who has the ability to work independently and take ownership in the role
- Exceptional organizational and multitasking skills
- Ability to connect well with people; warm and approachable
- Team player
- Reliable, inquisitive, patient
- Passion for delighting customers
- Professional demeanor
- Enjoys continuous change and improvement
- High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
- Prior leadership experience
Perks:
In addition to our incredible team, there are lots of other fun reasons to work with us.
- Daily breakfast, snacks, coffee, tea, and drinks at all Industrious locations
- Health care, including vision and dental
- 401K plan
- Smart casual dress code
- Generous vacation time
- Paid parental leave
Industrious is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Industrious believes that diversity is critical to our success in delivering great workplace experiences and is committed to creating an inclusive, mutually respectful environment which celebrates diversity of our people. We seek to hire on the basis of merit, competence, performance, and business needs.
