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Lead Analyst - HSBC - Chicago, Illinois


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Job Information:

Company: HSBC

HSBC Logo North America-United States-Illinois-Arlington Heights

Develop and maintain Campaign Execution & Fulfillment Management processes to support business stakeholders within the Retail Banking & Wealth Management (RBWM) business; Across customer life cycle (Acquisition, Onboarding, cross sell etc.), across all products (Deposits, Cards, Mortgage, wealth etc.) and all channels (i.e. Direct Mail, Calling, Email, SMS, Dialer, Digital Messages & Push Notifications etc.). Lead projects, initiate analysis, and propose solutions for campaign needs within RBWM.  Gather business requirements, code, test, debug, create documentation, and implement solutions.  Work independently, with management, and/or internal clients to document project requirements. Translate loosely defined business problems into meaningful objectives so a programming solution can be developed.  Develop and maintain critical processes like customer privacy and opt-out suppression. Develop, train, and support other Analysts (onshore & Offshore) as required. Review finished projects and work in progress to ensure correctness, accuracy, and adherence to department standards. Collaborate with colleagues across geographies on campaign development, stakeholder engagement, and workload management. Support Ongoing development & maintenance of Campaigns Execution Tools.

 

Full time employment, Monday – Friday, 40 hours per week, 9:00 am – 5:00 pm.


Qualifications

 

Minimum Requirements:

 

Must have a Bachelor’s degree or foreign equivalent in Computer Science, Mathematics, Statistics or a related field and 5 years of post-bachelor’s, progressive related work experience.

 
Qualifying experience must include:

  • Experience in a computing or information science environment involving relational databases

  • Programming experience in in SAS, SQL, query writing, Relational Databases (DB2 or Oracle or Teradata)

·    “Campaign execution” experience, which includes:

  •      Translating “Business criteria” into an executable code for various campaigns including Onboarding, Activation, Cross sell, retention, regulatory, or similar

  •      Usage of suppression process which applies various regulatory, business suppression and understanding of customer Opt-out

  •      Creating data file formats for various channels including email, Direct Mail, Statement Insert, Phone, Digital, and file formats for offer responders and usage in Campaign execution.

  •      Campaign processes including “External Data Transfer”, “Contact Management” or similar

  •      Campaign response tracking which includes creating reports to measure campaign performance   

Of the qualifying experience, must have 2 years of experience in CRM tools including Teradata CIM, PEGA, FlyBits, or UNICA.

 

Of the qualifying experience, must have 1 year of experience in Workflow applications including Oracle Application Express (APEX) and IBM Business Process Manager (BPM).

 

TO APPLY: Must apply via email by sending resume to [email protected] and must reference “Job Code: 3382” to be considered. 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


 

If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email [email protected]

Job Status:

This job is currently active.