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Technology Country Manager - HSBC - Buffalo, New York - EXPIRED

This is an archive of an expired job.

Job Information:

Company: HSBC

HSBC Logo North America-United States-New York-Buffalo

The US Core Banking IT team is responsible for a broad range of services including wholesale and retail deposits, payment processing, remote deposit capture and check processing.   These services are leveraged by multiple global business lines including retail and wholesale banking, wealth management and global banking & markets.  Technologies span multiple platforms including mainframe, mid-range (AS/400) and distributed (Windows and Linux).   We are the heart of banking, supplying the core behind the customer facing channels that include ATM’s, credit cards, internet banking, mobile banking, phone banking, and teller activities.

The successful candidate will be part of the US Core Banking IT team to help deliver projects for business specializing in Agile and DevOps technology adoption & enablement

The Technology Country Management job is accountable to the head of core banking. This positon entails maintaining business relationships, execution of global and regional strategy, and management / oversight of all local execution, change portfolio, and Technology service.


Key Accountabilities (include but are not limited to):

  • Responsible for managing Technology Engineering Teams for application development, remediation, and service management
  • Responsible to head of core banking for providing oversight and coordination for all Technology Services and business relationships, managing resources from multiple Technology disciplines
  • Responsible to head of core banking for providing management and oversight of all local execution and change portfolio Responsible for direct cost, headcount management, and annual planning for team
  • Responsible for end to end development
  • Responsible for application service management including effective problem management and change governance to ensure quality of service
  • Responsible for local execution of global changes
  • Responsible for representing the local changes to the global teams
  • Responsible to head of core banking for monitoring the strategy outlined by regional CIO, as well as GB/GF CIOs, Heads of Technology Functions
  • Responsible for ensuring that all demand is clearly articulated and for ensuring that relevant information is captured to enable local demand to be prioritised
  • Responsible for developing Technology roadmap, covering all relevant GB/GF and Technology Function activities to support the effective delivery of key business objectives
  • Support creation and maintenance of relevant government, regulatory changes
  • Support global, regional and local audits
  • Provide senior management with full oversight of and advice on all Technology issues  e.g. resolution of critical Technology incidents & coordination of key change and delivery deployments
  • Responsible for vendor management
  • Responsible for review of all production access
  • Responsible for application lead on crisis management calls
  • Responsible for production support
  • Responsible for team weekly time reporting 


  • Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines with multiple teams
  • Positive, proactive and can-do attitude
  • Prior working experience of commercial banking will be an advantage but not a must
  • Strong analytical, interpersonal, presentation and negotiation skills
  • Prior management skills
  • Able to adjust in rapidly changing environment and to prioritize your activities and set the right expectations with your stakeholders
  • Availability for after-hours production support on an as needed basis.
  • Understanding of Agile principles; SAFE certification would be a plus
  • Understanding of the iSeries helpful

If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email [email protected]