Associate Relationship Manager - HSBC - United States, North America
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North America-United States-Texas-HOUSTON
Large Corporate Associate Relationship Manager reports to Sr Corporate Manager
– Area or Sr Manager Corporate – Area I or II.
role holder is expected to retain and grow smaller Large Corporate (LC) CMB
customer relationships for HSBC while adhering to the Group values, business
strategy, operational policies, regulatory requirements and risk management
practices. The role holder will also take responsibility for dealing with all
aspects of clients’ new monies applications and working on ad hoc projects
including (but not limited to): sales pitches BDM/product co-ordination, sector
analysis, client portfolios and others as required.
role holder will also expected to be an integral part of the corporate banking
team enabling the team to deliver the optimum contribution towards the CBC
Annual Operating Plan (AOP), improve client engagement, maximize operational
efficiency and allow for the maximum amount of client engagement. The role
holder will be expected to prepare concise call reports, research and analyze
client, industry and competitor financial and macro-economic data, conduct
supplier / buyer analysis and be an active participant in client due-diligence
calls. In addition, the role holder will be expected to represent the bank at
client meetings, introduce product partners as appropriate, coordinate the
application process, and work closely with legal counsel in preparing
appropriate legal documentation
on the Business
to the attainment of business results by growing sustainable revenues from
existing smaller customer.
effective strategies to manage customer relationships, anticipate customer
needs and provide a superior quality service to position HSBC as the
market leader in this segment.
large client meetings as necessary with S/CBMs
collation /analysis of financial/non-financial information and
coordination of products/solutions which suit customer needs, to draft the
(NTB) credit application on behalf of the RM to a high quality.
the appropriate analysis and preparation of proposals, presentations and
pitches to prospective customers including facility definition including
preparation of credit deal structuring, term sheet, security, covenants,
and pricing of facilities.
the risk portfolio rating and quality and provide ongoing risk monitoring
including AML alerts, and act as an escalation point for risk issue
response - escalate Risk concerns the RM
deals/discussions with smaller clients and participate in the deals and
discussions with larger clients alongside the S/CBMs to gain as much
experience of relationship management and the management of complex
and develop mutually beneficial relationships with clients; applies
acquired knowledge to provide assistance to clients
and work with CBC team(s) / CSU colleagues to ensure the best possible
experience and outcomes for customers, employees and the Bank
interaction with the team within CBC and across the wider Bank
and escalate service delivery issues
clarity and accuracy when conveying information to senior / line
and oversee work to meet to meet agreed deadlines
team members and develop skills
effective and continuous dialogue within the CBC team(s)
and develop an effective team through communication, performance
management, development plans and reward/recognition practices.
an environment that supports diversity and reflects the HSBC brand.
Effectiveness & Control
and correct problems that are not immediately evident in existing systems
and adhere to established policies and procedures in team
the application of Group policy and adherence to regulatory, financial,
and legal standards to minimize business and reputational risks
responsibility for the delivery of efficient, accurate and timely
processing of clients requests and transactions
implement the Group compliance policy locally by containing compliance
risk in liaison with the Head of Group Compliance, Global Business
Compliance Officer, Area Compliance Officer or Local Compliance Officer,
ensuring adequate compliance resources and training, fostering a
compliance culture and optimizing relations with regulators.
other responsibilities, as assigned.
to the team in the delivery of income and growth.
implementation of changes and initiatives within the CBC in a timely
focus on delivering the requirements of the role and maintaining close
links with stakeholders.
role is a part of the CBC team and is responsible for managing smaller
clients while ensuring the S/CBMs provide exceptional customer service
whilst delivering income growth, improving efficiencies and embracing
role holder will operate within the Bank’s risk and operational guidelines
and is responsible for ensuring that organizational standards are
maintained and that the Banks policies and procedures are adhered to
throughout the CBC in order to mitigate risk.
compliance, operational risk controls in accordance with HSBC or regulatory
standards and policies; and optimize relations with regulators by
addressing any issues.
jobholder will ensure the fair treatment of our customers is at the heart
of everything we do, both personally and as an organization. This will be
achieved by consistently displaying the behaviors required to support the
Best Place to Bank principles of Make Better Products, Sell Them Properly
and Keep Them Sold.
jobholder will also continually reassess the operational risks associated
with the role and inherent in the business, taking account of changing
economic or market conditions, legal and regulatory requirements,
operating procedures and practices, management restructurings, and the
impact of new technology.
will be achieved by ensuring all actions take account of the likelihood of
operational risk occurring.
by addressing any areas of concern in conjunction with line management
and/or the appropriate department.
of Internal Controls
HSBC internal control standards, including timely implementation of
internal and external audit points together with any issues raised by
jobholder will implement the Group compliance policy by containing
compliance risk in liaison with Compliance. The term ‘compliance’ embraces
all relevant financial services laws, rules and codes with which the
business has to comply.
will be achieved by adhering to all relevant processes/procedures and by
liaising with Compliance department about new business initiatives at the
- The jobholder will also
continually reassess the operational risks associated with the role and
inherent in the business, taking account of changing economic or market
conditions, legal and regulatory requirements, operating procedures and
practices, management restructurings, and the impact of new technology
knowledge of the Bank’s structures, products and services
of the changing economic, social and governmental environment in the U.S.
of international business and various industry sectors
and use of HORIS and Client Vision systems (including reporting) and
4+ years’ of experience in a corporate banking client focused environment
with a demonstrated understanding of commercial lending and risk
Credit Training required, followed by at least 2 years of relevant credit
of working in a global environment
professional expertise and credibility within business
‘team’ skills promoting an environment of co-operation and trust,
overcoming resistance where encountered
to interact with business customers at all levels
analytical and financial skills
prioritizing, organizational and time management abilities
to make decisions
verbal and written communications skills and the ability to deliver
If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email [email protected]
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