Senior Corporate Relationship Manager I - International Subsidiary Banking - HSBC - New York, New York - EXPIRED
Posted on: 01-22-2020 in New York, New York
This is an archive of an expired job.
Job Information:
Company: HSBC
North America-United States-New York-New York
International
Subsidiary Banking (“ISB”) provides banking coverage to the subsidiaries of
Commercial Banking (CMB) clients within the Corporate segment. The ISB strategy
is to provide consistent, in-depth and dedicated coverage across the HSBC
network with the end goal to deepen our relationship with our clients. The ISB
business is a significant contributor of revenue to CMB and consists of a
network of dedicated bankers across more than 50 countries managing over 35,000
subsidiary client relationships.
Operating
in the world’s largest economy, ISB in the United States plays a critical role
in the firm’s client coverage proposition. The team is acutely focused on
client acquisition, delivering sustainable solutions, and maintaining the
highest level of global standards.
The
ISB Senior Relationship Manager manages a portfolio of ISB customers, with
accountability for sales, service, risk and operational delivery. Acquisition
of new to bank customers is an important element of the role.
Impact
on the Business
- Develop
effective strategies to manage customer relationships, anticipate customer
needs and provide a superior quality service to position HSBC as the
market leader in this segment
- Build
existing and win new long-term customer relationships
- Keep
abreast of external factors influencing international business e.g.
economic, cultural, geographical, procedural and regulatory requirements
- Ensure
timely and accurate maintenance of customer and deal pipeline information
on relevant systems, as required
- Monitor
relationship performance regularly to ensure that the return is
commensurate with the type of customer and both CMB's and the customer's
risk appetite
- Take
timely and proactive corrective action to mitigate potential losses,
exercising effective portfolio stewardship and control
- Collaborate
with product partners to identify and match customer needs with relevant
expertise; notably with Global Trade & Receivables Finance (GTRF),
Global Liquidity & Cash Management (PCM), Global Banking & Markets
(GBM), Global Private Banking (GPB) and Global Asset Management
Customers
/ Stakeholders
- Deliver
a high quality service by owning customer engagement, striving for
excellence in all interactions with (prospective) customer or other
professionals, and always acting according to the highest professional
standards
- Ensure
that client plans are coordinated and the Client Service Teams are in
place with product partners and Critical Account objectives accepted,
where applicable
- Take
a proactive approach to client planning across the portfolio collaborating
with product partners and senior management, as appropriate
- Establish
an effective working relationship with the Risk Management teams, in order
to validate the accuracy of the customer risk profile
- Ensure
early identification of problem relationships and take action where there
are potential and existing problem accounts to protect HSBC interests
- Deliver
fair outcomes for our customers and ensure own conduct maintains the orderly
and transparent operation of financial markets
- Actively
engage in the New England market for business development, community
involvement and local connectivity.
Leadership
& Teamwork
- Support
achievement of the HSBC vision, Values, goals and culture in personal
behavior, actions and decision making
- Provide
technical leadership and support technical excellence by searching out
external best practice, monitoring technical and professional
developments, sharing knowledge and encouraging others to do the same in
the best interests of HSBC and its customers
- Encourage
and enable constructive cross-country and cross-business teamwork by
demonstrating collaboration and matrix management in action and
challenging actions and behaviors that are not consistent with HSBC's
diversity policy and/or the best interests of the business and its
customers
Operational
Effectiveness & Control
- Develop
and recommend changes and improvements to operating models, procedures and
practices based on subject matter expertise and understanding of HSBC and
market best practice
- Communicate
and adhere to HSBC policy and procedures in order to ensure good
operational, financial and project management, policy and procedural
compliance and early identification and effective resolution or escalation
of issues that arise
- Contribute
to the development, implementation and maintenance of a management
information, analysis and reporting framework that supports and informs
timely and effective business management and decision making at all levels
- Contribute
to the implementation and monitoring of the application of policies,
governance frameworks, procedures, practices and standards to ensure
quality, effective risk management and regulatory compliance
Management
of Risk
- The
jobholder will ensure the fair treatment of our customers is at the heart
of everything we do, both personally and as an organization.
- This
will be achieved by consistently displaying the behaviors that form part
of the HSBC Values and culture and adhering to HSBC risk policies and
procedures, including notification and escalation of any concerns and
taking required action in relation to points raised by audit and/or
external regulators.
- The
jobholder is responsible for managing and mitigating operational risks in
their day to day operations. In executing these responsibilities, the
Group has adopted risk management and internal control structure referred
to as the ‘Three Lines of Defense’. The jobholder should ensure they
understand their position within the Three Lines of Defense, and act
accordingly in line with operational risk policy, escalating in a timely
manner where they are unsure of actions required.
- Through
the implementation the Global AML, Sanctions and ABC Policies, supporting
Guidance, and Line of Business Procedures the jobholder will make informed
decisions in accordance with the core principles of HSBC's Financial Crime
Risk Appetite.
- The
jobholder has responsibility for overseeing and ensuring that Operational
risks are managed in accordance with the Group Standards Manual, Risk FIM,
& relevant guidelines & standards. The jobholder should
comply with the detailed expectations and responsibilities for their core
role in operational risk management through ensuring all actions take
account of operational risks, and through using the Operational Risk Management
Framework appropriately to manage those risks.
This
will be achieved by:
- Continuously
reassessing risks associated with the role and inherent in the business,
taking account of changing economic or market conditions, legal and
regulatory requirements, operating procedures and practices, management
restructurings, and the impact of new technology.
- Ensuring
all actions take account of the likelihood of operational risk occurring,
addressing areas of concern in conjunction with Risk and relevant line
colleagues, and also by ensuring that actions resulting from points raised
by internal or external audits, and external regulators, are correctly
implemented in a timely fashion.
Observation
of Internal Controls
- The jobholder will adhere to, and be able to demonstrate
adherence to, internal controls and will implement the Group compliance
policy by adhering to all relevant processes/procedures.
- The term ‘compliance’ embraces all relevant financial
services laws, rules and codes with which the business has to comply. This
will be achieved by adherence to all relevant procedures, keeping
appropriate records and, where appropriate, by the timely implementation
of internal and external audit points, including issues raised by external
regulators.
- The following statement is only for roles with managerial or
specific Compliance responsibilities
- The jobholder will implement measures to contain compliance
risk across the business area. This will be achieved by liaising with
Compliance department about business initiatives at the earliest
opportunity. Also and when applicable, by ensuring adequate resources are
in place and training is provided, fostering a compliance culture and
optimizing relations with regulators
Essential:
- Minimum
of 6 years’ experience in managing commercial relationships with
international needs
- Proven
ability in identifying and meeting customer needs through matching a broad
range of products and services
- Good
level of business acumen and commercial awareness, including economic,
cultural, procedural and regulatory issues
- Ability
to interact with business customers at all levels
- Excellent
interpersonal skills and ability to interact and build relationships with
internal and external stakeholders
- Excellent
time management, planning and organization skills
- Excellent
range of communication skills, including written, verbal, and the ability to
deliver compelling presentations
- Strong
analytical skills
- Strong
credit assessment skills, particularly with regard to more complex and
structured facilities with an international dimension
- Proven
ability to deliver creative and flexible customer solutions.
- Bachelor’s
Degree
Desirable:
- Knowledge
of how ISB corporate clients operate
- Knowledge
of Trade, GLCM, GB&M, RBWM, and GPB products and capabilities
- Robust
understanding of client planning methodology
- Knowledge
of group systems, including CARM, ClientVision, HORIS/Omnia, Global Links
and ORC
- Knowledge
of CMB policies and procedures as per CMB FIM
- Wide
personal connections (or ability to cultivate)
within the group and outside the group (chambers of commerce and
other associations)
- Bachelor’s
degree in Finance, accounting or related fields
EEO/AA/Minorities/Women/Disability/Veterans
If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email
[email protected]