Middle Market Relationship Manager - HSBC - United States, North America - EXPIRED
This is an archive of an expired job.
North America-United States-Florida-Any
Corporate provides standard commercial banking products (working capital
finance, short-term loans, deposits, payments etc.) in conjunction with product
specialists, e.g. Treasury, Global Banking and Markets, Insurance, and Trade
& Receivables Finance. Corporate Banking provides both domestic and
cross-border banking solutions including Cash Management, Trade Services,
Insurance, Investment Banking and advisory services.
Corporate consists of c. 60,000 Mastergroups representing CMB's largest and
more complex customers. On a per average customer revenue basis, Corporate
customers are also CMB’s most profitable customers
role holder is expected to acquire, retain, and expand relationships with the
customers we want to bank within the Corporate segment, by profitably
identifying and meeting their needs. This means identifying customer needs
first and then recommending product solutions that are appropriate for the
customer to consider and accept.
existing and win new long-term relationships with the customers we want to
bank, coherent with CMB’s strategy to be the Leading International Trade
and Business Bank
sustainable revenues from existing relationships and through acquisition
of new, quality customers
guidance and place customer needs at the forefront of all that the role
holder does, setting world class standards
effective strategies to manage customer relationships, anticipate customer
needs and provide a superior quality service to position HSBC as the
market leader in this segment.
- Keep abreast
of external factors influencing international business e.g. economic,
cultural, geopolitical, procedural and regulatory requirements.
timely and accurate maintenance of customer information on HSBC’s systems,
up-to-date and accurate deal pipeline
relationship profitability regularly and ensure that the return is
commensurate with the type of client and both CMB and the client’s risk
- Take timely
and proactive corrective action to mitigate potential losses, exercising
effective portfolio stewardship and control
- Collaborate with
product partners to identify and match customer needs with relevant
expertise, notably with Trade and Receivables Finance, Treasury, Global Banking
and Markets, Private Bank, and Insurance
- Ensure a
quality service for all customers by owning customer engagement, ensuring
service excellence at all times, for all aspects of any customer, prospect
or professional’s interaction with HSBC.
- Ensure all
interactions with customers are of a high quality and conducted according to
the highest professional standards
- Take a
proactive approach to client planning across the portfolio collaborating
with product partners and senior management, as appropriate.
- Ensure that
client plans are coordinated and Client Service Teams are in place
- Establish an
effective working relationship with Risk Management teams in order to
validate the accuracy of the customer risk profile.
- Ensure early
identification of problem relationships and take action where there are
potential and existing problem accounts to protect HSBC interests.
- Embody HSBC's
values and global standards in every aspect of how you operate as a
- Act as a
team player, supporting development of a positive, collaborative culture consistent
with HSBC’ values
inspire and motivate junior colleagues to ensure a seamless relationship
management service is delivered to all customers and proactively share
knowledge and experiences with junior RMs.
excellent communication with HSBC colleagues from around the world to
ensure a joint approach to identifying and capturing cross border
active feedback to seniors on process, operations, risks etc., and make
recommendation as to how these can be changed to secure the customer and
- Be an
ambassador for HSBC and develop the bank’s profile in the local community
Effectiveness & Control
effective portfolio stewardship and control, ensuring adherence to all
relevant Risk policies, Audit and Compliance standards.
- Adhere to established
structures and processes for the management of credit, operational,
reputational and regulatory risk.
work with Credit Management to complete, timely and in-depth, evaluations
or reviews of financial and operating risks for all credit facilities, in
order to ensure usage is in accordance with approved terms and conditions.
credit and operational quality is not compromised in the pursuit of income
- Respond within
agreed timelines to issues raised by audit and external regulators.
any/all identified issues promptly, and escalate concerns to management as
appropriate to ensure timely awareness of any material concerns.
awareness of operational and fraud risk within assigned portfolio and
minimize the likelihood of it occurring including its identification,
assessment, mitigation and control, loss identification and reporting.
sensitive customer and bank information by ensuring documents, computers,
files, and all confidential matters are appropriately handled as set forth
with and management of sales and suitability risks and requirements.
- Ensure all
completed sales and prospecting activity documentation is appropriately
completed, approved and stored to provide performance tracking and support
targeted future sales efforts
HSBC’s compliance policy locally by containing compliance risk in liaison
with the Head of Group Compliance, Global Business Compliance Officer,
Area Compliance Officer or Local Compliance Officer
- Foster a compliance
culture, complete related training, and optimize relations with regulators.
other responsibilities, as assigned.
If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email [email protected]