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Company: The Metropolitan Water District of Southern California
In the Information Technology Support Analyst II (Full-time District Temporary) role, you will work primarily for the IT Service Desk (remote technical support) service center and occasionally for the Client Systems Support (client hardware and systems support) service center. You will address incoming IT service requests and questions from staff throughout the footprint of the Metropolitan Water District region.
Schedule: 9/80, Monday through Friday with alternating Fridays off
Estimated length of temporary assignment: Approximately 12 months
The Information Technology Support Analyst II position is located at our Headquarters Building in downtown Los Angeles.
This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job.
To view the full job description click here: Information Technology Support Analyst II
Education and Experience: Bachelor’s degree from an accredited college or university in a related field and two years of relevant experience (providing service desk (remote) support and/or computer hardware, networking and software support in an organization with a minimum of 500 users).
CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS
Employees in this position may be required to obtain and maintain the following certifications, licensing and registrations:
National Help Desk Certification (Not required at time of application but may be required at a later date.)
Valid California Class C Driver License or equivalent that allows you to drive in the course of your employment is required at the time of application
JOB-RELATED SELECTION CRITERIA
15% Technical knowledge/skills
15% Job Preparation (education, experience, and training relevant to the position)
15% Analytical Skills
15% Customer Service
15% Oral Communication
10% Written Communication
• Competitive compensation
• Excellent medical plans
• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan
• Retirement benefits under the California Public Employees' Retirement System
• Excellent working environment
• Public transportation reimbursements and van pools
• Hub of public transportation: rail, subway, buses, and taxis
• On-site fitness center
For more information on MWD benefits, please use the following link: Benefits Temporary Full Time Employee
The Metropolitan Water District of Southern California is a consortium of 26 cities and water districts that provides drinking water to nearly 19 million people in Southern California. Metropolitan’s mission is to provide its service area with adequate and reliable supplies of high quality water to meet current and future needs in an environmentally and economically responsible way. Metropolitan’s facilities include the 242-mile Colorado River Aqueduct, five water treatment plants with a combined capacity of 2.3 billion gallons per day, nine surface water reservoirs, 800 miles of pipeline, and 16 hydroelectric power plants.
The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities, who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email: [email protected]
MWD is a Federal and State EO employer – Veterans/Disabled and other protected categories.
Application Filing Period: Closes at 4:30 pm PT on the date stated in the job announcement. However it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended.
Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case).