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Outbound Customer Service Position - PATH | Grow Boldly - Columbus, OH


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Job Information:

Company: PATH | Grow Boldly

Who We Are PATH | Grow Boldly is a market research firm based in Columbus, Ohio. We are a multi-generation family business that helps companies grow by aligning their business operations around their customers and employees. We believe in data-driven strategies to understand opportunities across our client’s business; data informs creative and better solutions that will drive more value.

This isn’t your typical call center environment. You are an Outbound Customer Service Representative; you’ll be collecting information, via phone, about how customers perceive the experience they had when dealing with our clients. You won’t be making long calls all day struggling to land a sale or gather collections! Your calls will average at 3-5 minutes, and you’ll be an integral part of our market research process. You’re making a difference because you’re evaluating and perfecting experiences.

 What you’ll Need:

  • Two or more years of customer service (REQUIRED)
  • One year of call center experience (REQUIRED)
  • Competency in Microsoft Office Suite (Word, Exchange, and Excel)
  • Detail-oriented with attention to detail
  • Clear communication skills
  • Time management skills
  • Ability to maintain positive attitude in all situations

What You’ll Do:

  • Attendance is paramount: be on time!
  • Complete questionnaires with clients around the globe
  • Consistently meet established standards for productivity and quality for outbound calls to customers
  • Routinely deliver professional service
  • Provide clear communication to problems in customer’s experience with clients

 What You’ll Get:

  • Real-world experience in Marketing Research
  • Active use of research methodology
  • Perfected customer service skills
  • Exposure to analytical data
  • Refined verbal and written communication skills
  • Proficiency in MS Office Products
  • Business professionalism

 Education

High School Diploma or equivalent

Benefits:

  • Cash incentives for high performance
  • Great working conditions
  • Paid holidays Empowering team atmosphere
  • No selling involved
  • Flexible hours, Monday – Friday, generally 10 am – 3pm

Job Status:

This job is currently active.