IT Support Analyst II - Metropolitan Water District - Los Angeles, CA - EXPIRED
This is an archive of an expired job.
Job Information:
Company: Metropolitan Water District
The Metropolitan Water District of Southern
California is a consortium of twenty six cities and water districts that
provides drinking water to nearly 19 million people in Southern California.
Metropolitan's mission is to provide its service area with adequate and
reliable supplies of high quality water to meet current and future needs in an
environmentally and economically responsible way. Metropolitan's facilities
include the 242-mile Colorado River Aqueduct, five conventional water treatment
plants with a combined capacity of 2.6 billion gallons per day, nine surface
water reservoirs, 800 miles of pipeline, and 16 hydroelectric power
plants.
IT SUPPORT ANALYST II
The Business Technology Group, Information Technology Section, has (1) opening for an IT Support Analyst II available within the IT Infrastructure Services Unit located at Metropolitan's Headquarters in Los Angeles, California.
JOB SUMMARY
This position will provide audio and visual support for Grancius systems that are used for Board and committee meetings. It will also be responsible for assisting in the development of mobile technology solutions to support Metropolitan's mobility initiatives, performing media coordination for Board and committee meetings, cataloging audio/visual and information technology parts and providing end-to-end solutions to Metropolitan users for new mobile initiatives, all with a broad customer service aptitude.
JOB DUTIES
1. Troubleshoots, monitors, and supports software and hardware; provides technical assistance to customers.
2. Responds to requests regarding database, utilities, hardware, software, and system operation.
3. Receives customer requests, provides technical support, develops solutions, and verifies results.
4. Assists with creating information technology related documentation and may provide user training.
5. Assists in systems planning, analysis and recommending enhanced business solutions.
6. Assists in design, analysis, evaluation, testing, and implementation of solutions.
7. Performs other related Support Analyst job duties as required.
WORK SCHEDULE: 9/80 (Alternate Friday's off)
EMPLOYMENT STANDARDS
MINIMUM
QUALIFICATIONS
Education
and Experience:
Bachelor's degree from an accredited college or university in a related
field and two years of relevant experience.
JOB RELATED SELECTION CRITERIA
* 25% - Verbal Communication (Ability to convey technical concepts clearly and concisely)
* 25% - Technical Competency
* 15% - Customer Commitment
* 15% - Interpersonal Skills
* 15% - Team Collaboration
* 5% - Job Preparation (Education, Experience, Training)
JOB REQUIREMENTS: General Required Knowledge of: Principles and practices of information technology and operations; operational characteristics of various computer systems, word processing, spreadsheets, and other software applications; principles of hardware and software installation and current office procedures; Information Technology practices and standards and disaster recovery practices; and current office technology and equipment.
General Required Skills and Abilities to: Provide technical support for Information Technology disciplines; configure, test, and implement system applications; diagnose, document and resolve computer technology problems; provide assistance for cross platform software and hardware installations; test and validate support tasks are functioning when completed; respond to requests and inquiries from system users; analyze requests and provide customer assistance for resolutions; maintain confidentiality for proprietary and personal information; problem solve; prioritize and multi-task; communicate clearly and concisely, both verbally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work independently and in a team environment; and operate current office equipment including computers and supporting applications.
PHYSICAL DEMANDS, WORK ENVIRONMENT, AND VISION REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met or may be encountered by an employee to successfully perform the job duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.
Physical Demands: The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as personal computers and record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
Work Environment: The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
Vision Requirements: No special vision requirements.
BENEFITS
* Competitive compensation
* Excellent medical, dental, life, vision and retirement plans, including pension plan and 401k (with matching contribution), tuition reimbursement, and more
* Training and advancement opportunities
* On-site fitness center
* Excellent working environment
* Hub of public transportation: rail, subway, buses, and taxis
* Public transportation reimbursements and van pools
For more information on MWD benefits, please use the
following link: http://mwdh2o.com/mwdh2o/pages/jobs/jobs05.html
CLOSING
This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To receive a copy of the complete job description, please send an email to [email protected].
Reasonable accommodation for people with disabilities may be requested by calling (213) 217-7738 at least 5 working days in advance of the scheduled examination date(s).
MWD is a Federal and State EO employer - Veterans/Disabled and other protected categories
To apply for this position, please copy and paste the following link into your browser address bar:
http://mwdh2o.contacthr.com/40259783
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