Customer Service Resume
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Resume:
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OBJECTIVE
I am seeking a position in order to expand and further utilize my years of knowledge and experience in assisting contractors/customers and achieving continued excellence. I am proud to say, I have built a successful knowledge base in which I have incorporated my prior skills in order to keep up with the market and anticipate what skills may be beneficial in the future. I believe I possess a balance of the necessary independent and team-oriented working skills, interpersonal skills, flexibility and experience to successfully meet the challenges in today’s market. I seek a position with a company that can best utilize my skills in Contractor Relations, Procurement Management, Customer Service, Sales (Retail), Management, Research/Surveys, Telemarketing, etc. I challenge you to take advantage of my + years of experience and knowledge along with my dependability and reliability that you will benefit from by hiring an employee with my dedication and seasoned overall business experience. I am available for interviews immediately and can be best reached via the above email address and/or my above phone number, please leave your name and return phone number along with the best time I may reach you.
EXPERIENCE
Contract Procurement Technician/Contractor Support, / Defense Contract Management / Dept of Defense
October , -August
Duties: Fort Benjamin Harrison Army/ DCMC(Indianapolis, IN) / Allison Engine Corp. Ops Team R&D Ops Team - My responsibilities still involve the review and control of procurement documents and to provide follow-up/progress reports that detail a contractors ability to meet their contractual obligations, requirements and to monitor and confirm their completion of delivery, however my contact and participation is more involved and is on a one to one basis. I monitor, interpret and maintain numerous surveillance plans, secure procurement files and circumvent any delays in delivery reports I have been called upon to resolve unsuccessful transactions, update/correct many processes within our MOCAS database in order to provide and maintain reliability in our processes by correcting erroneous information. I seek to identify problematic shipments that involve improper/lack of payment or other discrepancies. I have developed this skill to improve the process of the contract(s) reconciliation. I have expressed my skill and initiative through my familiarity with MOCAS and by implementing my authority to initiate status inquiries, extract data, perform production complete actions, input production remarks, monitor analysis, verify and administer contract documents as well as compile and extract statistical report information. In the absence of the Industrial Specialists at times I have been called upon to respond to status inquiries directly using information gathered from their contract files to complete the process. Based upon data developed by staff specialists and other organizational elements I prepare reports on complex procurements (i.e.: DD Form ’s) furnishing pertinent data relating to delinquencies. At times, I have asserted the authority to resolve a variety of problems in contract administration transactions in order to verify/repair reports and data that directly enable contractors/customers to make sound logical decisions and aid the organization in its effectiveness and reliability. I have at times been given the authority to contact contractor’s legal attorney’s and resolve CDRL problems and work directly with contractor personnel at many levels in order to resolve bounced payment vouchers to ensure continued accuracy and reliability for the overall good of our organization. I have received numerous commendations and acknowledgments of my ability to resolve such issues and in my contractor relations skills
Outbound Call Specialists (Part-time-Evenings/TEMPORARY) Teleperformance USA–Global Expert (OHIO) May – Present
Duties: Works with confidential customer information, Data Entry - Enters data of prospective customers into various software's, Offer credit card protection, Identity theft, and related products
Retail - Sales/Customer Service (Part-time) Macy’s / Lazarus - Federated Stores Inc. (IN/OH) April –Present
Duties: customer sales assistance in multiple departments (sales knowledge of a variety of departments), security (loss prevention), inventory, cash/credit transactions, *promotion/acquiring new customer credit accounts, set-up/preparation of promotional sales, handling of end of the day cash/receipts (register) for nightly deposit, training new sales staff, floater - provide assistance at satellite stores when needed.
* Recipient of numerous (+) red/ bronze/silver apple awards given to employees with excellent sale, promotion and customer feedback records. Lazarus Supervisor/Store Manager (IN - #) - Sally Harper / Macy’s Supervisor (Fairborn/Dayton, OH # S) – Kim Hillsamer
Airport Skycap - Indianapolis International Airport (Part-time) Globe Airport Security February – October
Duties: escort and assist passengers (departures/arrivals), assist skycaps/baggage claim, ensure the safety and continuous flow of passenger traffic in the security check and terminal areas of the airport, security on concourse exit, assist the elderly, handicap/disabled, medical transport/wheelchair dispatch, and children traveling alone
Research Telemarketer/Surveyor Strategic Marketing and Research
August - September
Duties: data entry, gathering and organizing research marketing info., collecting info. on various products and companies regarding services, effectiveness, efficiency of service and or quality of product, drunk driving info., cross comparison of insurance/hospitals/nursing homes/HMO’s/utilities services provided to the general public, provide (sale) info. obtained to businesses that want to become established within a region/state, database computer surveys, in person surveys (one-on-one). Supervisor - Stacy Grundy
CAREER-RELATED MEMBERSHIPS
NAFE (National Association for Female Executives)
AARP (American Association of Retired Persons)
Artists Directory-Arts Council of Indianapolis (member and published writer/poet)
* IUPUI - student - Business Admin - Bachelors Program - highest degree level I have attained prior is a Associates in Business Admin.
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