Human Resources Generalist Resume
R
Jacksonia Street
Pittsburgh, PA
SCHWAN’S HOME SERVICE, INC. – Canonsburg, PA January -present
HUMAN RESOURCES GENERALIST
• Manage Employee Relations issues; investigate, recommend counseling and discipline
• Enforce company Policies and Procedures; using Employee Handbook and Fleet Safety Manual
• Train/educate Field Managers on HR and Dept. of Transportation policies and procedures
• Process Customer complaints/employee issues; investigate and resolve
• Recommend Compensation for new hires and promoted employees
• Administer Employee Referral Program; communicate program, track submissions, request bonuses
• Educate Managers and Recruiters on Pre-hire vendor procedures/changes
• Reconcile and request payment for Pre-hire vendor invoices
• Track Exit Interview Questionnaires and responses
• Process and respond to Region Unemployment Claims and Appeal Hearings
• Region Office and Field Manager Recruiting; internal and external postings
• Adjudicate outcome of pre-hire testing; background check and post-offer tests
TODAYS OFFICE STAFFING - Pittsburgh, PA March to January
ASSISTANT OPERATIONS MANAGER
• Recruit, screen, interview, test, and conduct reference checks and background investigations on candidates
• Conduct new employee orientation and job class analysis
• Build and maintain relationships with employees and clients
• Responsible for hiring/firing decisions, performance evaluations and counseling
• Provide corrective counseling for and supervise + employees
• Administer effective recruiting programs to ensure a sufficient supply of temporary employees
• Develop new/creative methods of recruiting new employees
• Establish and administer programs directed toward improving the retention of employees
• Promptly process and follow-up on unemployment and workers’ compensation claims
• Strive to increase rapport between Todays Staffing and our customers by making personal calls on all key accounts and become familiar with the customer’s business
• Oversee entire branch operations; payroll, supervision of staff, software updates/maintenance
• Inform Branch Manager of relevant business factors affecting the staffing industry and the Company’s performance including competition, recruiting, the general economy, new business openings, etc.
• Meet or exceed monthly sales goals
DOLLAR BANK - Pittsburgh, PA
SR. HUMAN RESOURCES ADMINISTRATOR Nov. to March
• Counsel Managers, supervisors and employees on Human Resources policies and procedures and make certain that they were properly administered
• Administer and coordinate employment processes for Exempt and Non-exempt positions including but not limited to; Tellers, Customer Service, Mail Couriers, Collectors and Sales Representatives
• Screen and interview candidates, conduct testing, background investigating and check references.
• Administer benefit programs; conduct benefit orientations, track FMLA leave
• Comply with those EEO laws and practices that directly impacted the employment process
• Conduct hiring and promotion procedures in accordance with affirmative action plan goals
• Track applicant flow using ABRATrak Software
• Discuss personnel needs with department supervisors to prepare and implement recruitment plans
• Maintain consistent applicant pool of Bank Tellers and other clerical personnel
• Provide corrective counseling for managers and employees
• Conducted new employee orientations
• Assisted in conducting job evaluations and in administering the performance management program
• Coordinated the termination process and conducted exit interviews
Major Accomplishments:
• Successfully implemented a strong hiring program to address the critical staffing needs of the Bank and to reduce turnover
• Helped establish diversity initiatives to improve the representation of minorities and women in all job categories within the Bank
• Built employee and management trust and confidence in the Bank’s Human Resources function
EDUCATION
• Professional in Human Resources Certification, Human Resources Certification Institute, December
• B.S. Human Resources Management, Point Park College, May
• A.A. Business Management, Akron University, December
• Certificate Therapeutic Massage Therapy, Career Training Academy, May
AFFILIATIONS
Pittsburgh Human Resources Association
Society for Human Resources Management
Eastern Association of College and Employers
