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Accounting/HR Assistant Resume
Accounting/HR Assistant Resume
Susan
US-Kentucky-Louisville
Manager Sales Administration National Accounts
To find a challenging team-oriented position that requires project / administrative management support to utilize my strong organizational and communication skills.
Susan L. Freed
Successful Customer Service / large Project Management in relationship based Customer service environment in a $30 million National Account program for lighting for commercial construction. Proven ability to develop and implement all service and pricing aspects of annual contracts. Core competency skills include:
• 12 years Customer Service Management
• 22 years large project management (Customer Service and Quotations)
• Strong communication skills
• Ability to meet or exceed profitability goals annually
Western Extralite 02/08-10/08
Electrical Distributor
St Louis, MO
National Account Quotations
Major Responsibilities
Managed quotations and secured National Account orders for new business anywhere in the United States.
Negotiated factory pricing from multiple manufacturers for every bid.
Responsible for procuring the most cost effective and energy efficient lighting package for each new customer.
Used customer electrical drawings to determine current lighting package and suggest alternatives to save money and energy for each location.
Accomplishments
Successfully secured approximately $300K in new business in 8 months.
Lightolier
Lighting Manufacturer 11/07-02/08
Louisville, KY
Quotations
Major Responsibilities
Managed quotations and secured orders for local project lighting business.
Negotiated factory pricing from multiple manufacturers for every bid.
Accomplishments
Successfully secured several small project orders, worth approximately $50-$75K in 4 months.
Genlyte Group / Thomas Lighting National Accounts 07/93-11/07
Lighting Manufacturer
Louisville, KY / Tupelo, MS
Manager Sales Administration National Accounts
National Account Coordinator
Major Responsibilities
Managed a $30M National Account Customer Service and Quotations department.
Responsible for annual contract quotations.
Communicated to all manufacturing/purchasing entities the service programs for all new customers.
Interfaced with the Credit Department for billing requirements for new customers.
Maintained close personal relationships with distributors, rep agencies and end users to ensure all requirements were being met on a continuing basis.
Educated subordinates in the intricacies of the National Account marketplace and assisted in teaching new National Account sales representatives the marketplace and the factory capabilities to help them increase sales.
Accomplishments
Utilized my leadership and organizational skills to become a contributing member of a team that grew annual sales for the National Account program from $3M a year to $30M annually in 10 years.
Maximized gross profit with an EBIT of 18-20%, factoring in all customer requirements and the cost of manufacturing, inventory and shipping.
Achieved effective results through persuasive thoughtful communication, sound execution of strategies and manageable risk taking.
Successfully communicated to all parties concerned the requirements of every new customer.
Received an award for excellence in customer service.
Cooper Lighting 1981-1993
Lighting Manufacturer
Elk Grove Village, IL
National Account Coordinator
Engineering Support
Customer Service
Major Responsibilities
Responsible for leadership and daily management of all issues relating to before and after sale service for standard and National Account customers.
Managed all quotations for annual contracts for National Account customers.
Communicated customer requirements to the Credit, Engineering, Manufacturing and Shipping departments.
Aided the Engineering department in putting together manufacturing bills of materials.
Accomplishments
• Contributing member of a sales team whose business grew to approximately $40M in 5 years.
Education/Training
SkillPath Seminar: Managing Multiple Projects, Objectives and Deadlines
Itawamba Community College : Excel
Computer Training: Oracle, AS400, Lotus Notes
Factory Training Sessions: Philips Lamps, Advance Ballasts, Gardco outdoor lighting
References available upon request.
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