Client Services Executive - HSBC - Depew, New York - EXPIRED
This is an archive of an expired job.
Job Information:
Company: HSBC
North America-United States-New York-DEPEW
Supports the administration and servicing of WPB relationships and provides quality customer service to the high net worth customer base. Responsible for managing the processes associated with client transactions and inquiries including payment instructions, general account maintenance, customer account changes and account closings.
Primary Responsibilities/Essential Functions:
- Responsible for the movement of customer assets, both internally and externally
- Act and respond to customer instructions, inquiries and problems related to their accounts
- Facilitate the processing of Banking transactions in a timely and accurate manner to help maintain client relationships
- Work with other areas of HSBC as required, to serve our clients and resolve any potential issues and problems
- Prompt and appropriate action taken to address client feedback/complaints.
- Prepare appropriate documentation for transaction execution and coordinate process flow by partnering with internal business units
- Monitor client’s daily transaction activity to ensure alignment with expected activity
- Escalate potential issues as necessary, possible fraud or unexpected activity that is not in line with the customer’s standard instructions
- Prepare ad-hoc reports on account cash balances, overdrafts, significant balances, currency transactions and ensure the proper disclaimers are attached
- Perform other job-related duties as assigned
- Provide information regarding service, operations, products, and technology platforms
Establish fundamental knowledge by:
- Developing comprehensive knowledge of all HSBC products
- Understanding all compliance and operational risk policies and procedures in accordance with HSBC and regulatory standards, including Know Your Customer, and external regulations
Leadership & Teamwork
- Build and maintain positive and productive working relationships internally and externally
- Ability to work effectively on a team and with business partners and colleagues throughout the organization
Decision-Making Responsibility:
- Perform according to prescribed procedures
- Daily discretion within assigned authority. Decisions beyond assigned authority are referred to higher levels of management for approval
Management of Risk
- Each employee must be aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations
- Each employee must ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
- Each employee must promote an environment that supports diversity and reflects the HSBC brand
Observation of Internal Controls
- Each employee must maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year-end performance assessments
- Ensure KYC principles and procedures are followed by team and for individual portfolio
- Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy
- Communicate with HSBC officers and other business partners involved in the maintenance of internal control standards and the development of related procedural guidance
If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email [email protected]
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