Customer Care Representative (306136-570) - Benjamin Moore & Co. - Flanders, NJ - EXPIRED
This is an archive of an expired job.
Job Information:
Company: Benjamin Moore & Co.
The color of pride: Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's third most admired company. And for more than 130 years we’ve been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.
You will be responsible for exceptional customer service for retailers placing merchandise orders with Benjamin Moore & Co.
* Place incoming orders for both internal and external customers
* Proficiency with SAP to place incoming orders for both internal and external customers
* Provide information to customers regarding delivery information, product availability, policies specific to orders, programs, promotions, shipping service policy, product information and clerical duties as necessary
* Resolve retailer’s and all field personnel’s problems (i.e. deliveries, out of stock items)
* Communicate with Supply Chain personnel to coordinate special delivery requirements and to resolve problems with product availability
* A shared understanding of Benjamin Moore & Co.’s Foundations’ principals
* Participates in the Company’s Performance Management program
* Adheres to the NACIC’s Quality measurements defined by error rate standards, call quality scorecards, attendance policy and dress code.
* EDI order monitoring for various accounts
* Participates in fax distribution process
* Knowledge of marketing programs/promotions and related information
* Other duties as assigned
Position Hours:
* 5 positions with hours from: 11:00AM-7:00PM ET Monday through Friday including rotating Saturday (9:00AM – 5:00PM) ET and Sunday hours (11:00AM-3:00PM) ET.
* 1 position with hours: 12:00 – 8:00 PM Monday through Friday EST, including rotating Saturday (9:00AM – 5:00PM) ET and Sunday hours (11:00AM-3:00PM) ET.
Required Experience:
QUALIFICATIONS:
* Minimum of 6 months data entry and/or customer service experience preferred
* Strong customer service focus
* Demonstrated ability to prioritize and perform multiple tasks
* Good organizational skills; detail oriented; self-starter
* Excellent verbal, written and telephone communication skills
* Speed and accuracy of data entry is essential
* Ability to work occasional overtime is required
* Effective problem solving skills
* Flexibility in adapting to changing situations
* Demonstrated ability to perform job responsibilities without constant supervision
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