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Lead Active Directory & Messaging Engineer Resume


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Resume:


Joan Hamilton                                                                                                    
(email hidden)

(phone hidden)

     Senior Network Engineer (SME)-Over years of experience in the Federal sector Information Technology field (IT); also experienced working (IT) in the private sector.

                Security Clearances:

Department Of Homeland Security/INS C- Clearance

Defense Security Service (DSS) Top Secret clearance

            CERTIFICATIONS:

Microsoft Certified System Engineer

Microsoft Certified Professional + I

Microsoft Certified Professional

           

                                                                   PROFESSIONAL EXPERIENCE:

 

Edgesource Corporation, Alexandria, VA                                             April to Febuary

Lead Active Directory & Messaging Engineer, United States Agency for International Development

  • As the Domain Administrator I was responsible for creating user accounts for Single-Sign-On to ensure connection to all agency network resources “Google apps. WebTA, and Web applications” in which users needed for their daily work function.
  • I was responsible for transferring network user account objects over multiple USAID Active Directory network domains.
  • As the Network Domain Administrator with elevated rights to the USAID network I Migrated USAID user accounts from Exchange to Exchange server.
  • Migrated USAID user accounts from Outlook to Google mail.
  • Created, Configured and Supported Google Cloud end-users apps on Windows XP & Enterprise platform.
  •  Integrated USAID user accounts in Active Directory with Exchange & setting attributes for gmail.
  • Configured Active Sync for Exchange on various mobile devices.
  • Structured and re-structured Active Directory server new, and existing Organization Unit (OU)  by: Re-assigning user accounts, and Creating  new Active Directory network accounts, agency email accounts, agency functional email accounts and contact lists to the appropriate Active Directory (OU)
  • Running scripts on mailboxes, calendars, and mail list.
  • Granted Delegate rights to shared mailboxes
  • I was the Department Trainer on processes, and procedures to the new contractor employees, and Junior Information Technicians.
  • Set ACL for user accounts too access shared and restricted network resources.
  • Created Active Directory security, and distribution groups.
  • Policy procedures for inactive user accounts.
  • Created SOP for the Active Directory Account Management team, and Tier Support team members.
  • Standardize uniform user account settings.
  • Tier & level support to the USAID users community.
  • All work tasks complete remote-Telework SBC.
  • Resolved complicated Active Directory, Exchange, & Google Cloud  issues on various  incidents, and VIP tickets.
  • Meet all Service Level Agreements.

 

 

 

Computer Sciences Corporation Washington, DC                                                          January to March

Lead Active Directory & Messaging Engineer, United States Agency for International Development

  • As the Network Domaim Administrator with elevated rights to the USAID network I Migrated USAID user accounts from Exchange to Exchange server.
  • Migrated USAID user accounts from Outlook to Google mail.
  • Transferring user network account objects over multiple USAID domains.
  • Configuring and Supporting Google Cloud end-users apps on Windows XP, and Enterprise platform.
  • Maintained the Active Directory Exchange & Users Organization Unit by: Creating new Active Directory network accounts, agency email accounts, agency functional email accounts and contact lists.
  • Running scripts on mailboxes, calendars, and mail list.
  • Mailboxes maintenance.
  • I was responsible for setup, configuring, and granting access to Hyper-V servers
  • Analyzed, configured, maintained, upgrade and enhance USAID standard Desktop image and in-house applications for internal and external use.
  • Design, code, integrate and test software for new and existing internal and external feature, functions and monitoring capabilities.
  • Maintain design documentation and work with CM engineers to identify and resolve software defect.
  • Produce and maintain design documentation.
  • Work closely with internal customers to build and implement systems based on the business requirements.
  • Work with Managers to develop project plans, provide status and technical expertise.
  • Work on a range of small, medium and large projects.
  • Support and participate in meetings related to desktop activities.
  • Maintaining systems by monitoring, identifying and correcting software defects; investigating new technologies; create technical specifications and test plans; working closely with other operational staff, such as Network, Security operation; consulting clients/colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information; problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project
  • Support Junior Information Technicians
  • Resolve complicate software and hardware issues.
  • Maintain and upgrade USAID desktop image for Washington and Mission location.
  • Upload image and patches on the ftp site.
  • Change and Modify Service Operation Procedures (SOP) for desktop image process.
  • Submit a Change Request Document for any and all change’s to the USAID standard image.
  • Set Local and domain security policies for Desktops.
  • Evaluate New Technology Wake On LAN and Windows Vista.
  • Evaluate and compare NIST Microsoft XP security settings to USAID XP security settings (NIST SP--)
  • Evaluate and test different Encryption Technologies according to NIST recommendation
  •  (NIST S:--)
  • Implement FDCC Security settings template on Windows XP workstations
  • Verify GPO settings through Group Policy Manager Console
  • Use Active Directory to reset users’ password and to verify users profile settings.
  • Utilize Microsoft Management Console to add various snap-in tools.
  • Use Enterprise Vault Symentec version . to restore mail backup .pst files.

 

 

Computer Sciences Corporation Washington, DC                                                         June to December

System Analyst, Department Homeland Security Custom Immigration Services

  • It was my responsibility to emulate the network production enviroment for an application designed for the Custom Imigration Services (CIS) GOTS application  installing vmware servers, and clients OS, configuring, testing and resolving technical problems for Department  Homeland Security Custom Immigration Services (CIS) client and server application on Microsoft Windows NT ., and servers, Microsoft Windows , and XP professional computers.
  • Provide Level support to Department Homeland Security CIS local system Admin for all CIS and some ICE client site location in the United State.
  • Work trouble tickets generated through Department of Homeland Security Remedy tracking software.
  • Provide Network support for internal CSC Employee.
  • Setup test servers and workstation to simulate CIS production system for CSC software developers and testers.
  • Ensure access to test and production Oracle database for client’s as well as application tester’s administrator support.
  • Novell and Microsoft Local and Wide Area Network support.
  • Software Interoperability configuration
  • Network and TCP/IP Printer configuration
  • Main Point-of-contact for the Homeland Security Ombudsman office.                                                                                
  • Responsible for developing and testing, all standard software on Windows NT . and Windows                        operating systems.
  • Administer over , hosts as well as Hewlett Packard workstations and laptops. 
  • Verified systems hardware and software for Windows Professional migration.
  • Migrated department’s clients from Windows NT to Windows Professional Operating System.
  • Install, configure and test Novell Client v. for Windows NT and Professional. Resolved technical problems with Enterprise Remote System software, Citrix and PC Anywhere software.
  • Provide user support for Netscape Communicator internet products.
  • Plan, test, implement and rollout Microsoft Office K using MSI automated technology.  
  • Updated standard Desktop configuration image using Ghost . multicast.

 

 

 

 

TECHNICAL SKILLS:

Software:

Microsoft Windows NT ., , , Active Directory/Server Manager servers; Microsoft Exchange ,&;Microsoft Hyper-V; Network protocols ipv & ipv,TCP, LDAP, smtp, dns, dhcp,ftp,http,https,sctp;Microsoft Windows &, Windows and XP Professional: Unix: Novell .:Seagate Backup Exec: ARCServe: Cheyenne Fax serve Server: Microsoft Office , , , ,and suites: Corel WordPerfect & CorelDraw suites: Symantec Ghost: Unix: Microsoft Dos: Macintosh Operating System: IBM Operating System: Microsoft Windows .X:Windows NT .;Windows ;Windows XP; Windows ; WordPerfect, PC Plus: ProComm Plus, Reflection: Norton PC Anywhere: Norton Anti Virus: Norton Utilities: PC Tools: Check-It & Track-It: Oracle: DBASE IV: Netscape: Lotus --: Banyan Vines: Citrix v.: Enterprise Remote System v.:Desktop remote: VPN: Remedy Service Console: LAN Workplace Pro: Desktop Authority: Password Policy Enforcer: Enterprise Vault Symentec version .:Google Cloud apps: Active Directory Migration Tools: Exchange Management PowerShell;Office;SharePoint .

 

Hardware:

BYOD, Dell servers, workstations, and laptops: Compaq servers: Compaq Intelligent switches:

Repeater's: hubs: Hewlett Workstations and laptops: Network hubs: Cisco Catalyst

Series switches, wireless routers, Shiva LAN Rover /E Plus modem: ADIC DLT drive: Compaq DLT drives:

Hewlett Packard Laser jet printers, , n, Si & MX, Si & MX: Color inkjet print devices ,

& , Color DeskJet print devices , , and series: Hewlett Packard Compact Disc-Recorders,

Sony Compact Disc Recorders: Scanners: ZIP&JAZ drives, Modems internal & external:

COM Ethernet cards, AGP video cards, Compaq Ethernet cards: NE cards: Various SCSI devices:

PCI devices: IDE devices, PCMCIA Ethernet & modem cards: MPEG, and RF Modulator. 

EDUCATION:

Strayer University - Germantown, MD - Present
Pursuing a Bachelor of Science in Computer Networking

 

The Technical Education Center-Rockville, MD
Graduate, Computer Information Technology program

 

 

TRAINING:

 

Frontline Leadership Training Completed

Exchange Training Completed October