Inflight Services Supervisor Resume
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Resume:
SUMMARY
A results driven professional with extensive VIP customer service experience. Specialties include excellent communication, presentation, and organizational skills. Experienced in building a high functioning team that maintained the highest standard of luxury travel for Dignitaries, Fortune Executives, and High Profile Celebrities. Skilled in fast-paced problem solving to ensure client satisfaction. Extensive International experience.
PROFESSIONAL EXPERIENCE:
HABITAT for HUMANITY of ORANGE COUNTY February to present.
ACTIVE VOLUNTEER
- Women’s Build
- New Construction
- Deconstruction
- House Rehabilitation
- Special Events
TWC AVIATION Van Nuys Airport, Ca. to
TWC Aviation provides worldwide corporate jet charter service, aircraft management, sales and
acquisitions.
INFLIGHT SERVICES SPECIALIST
- Hired and managed both full time and contract Flight Attendants.
- Trained Flight Attendants regarding both company and industry safety standards and customer excellence.
- Developed Flight Attendant Department policies and procedures.
- Responsible for team building; to pair appropriate Flight Attendant with clients for maximum productivity.
- Established and maintained vendor relations.
- Managed provisions for fleet of Business Aircraft.
- Maintained personnel records for Flight Attendants.
- Coordinated directly with clients, personal chefs, worldwide hotel head chefs, and specialty catering companies.
- Researched and problem solved to obtain specialty foods, luxury items in remote international destinations.
- Arranged special events for clients (business meetings, presentations, and birthday celebrations).
- Audited Flight Attendant Service Standards thru shadow coaching on specific flights.
FREELANCE CORPORATE FLIGHT ATTENDANT Los Angeles, Ca. to
- Communicate and interact effectively with very high profile clients.
- Utilize strong communication and customer service skills in a very professional and private environment.
- Extensive Domestic and International travel.
- Able to adapt to quick response situations.
- Develop and follow through with detailed and challenging menu planning.
- Initiate personal pre- flight custom gourmet grocery shopping from any worldwide location.
- Practice proper food handling and storage.
- Problem solve to accommodate space management challenges.
- Plan in-flight dining experience, presentation, and excellent service.
- Prepare gourmet meals from scratch on aircraft.
- Met client requests for specialty supplies and equipment.
- Ensured Business Jets were clean and maintained a luxurious atmosphere for clients, to their specifications.
- Responsible to comply with all FAA rules and regulations to ensure the safety of passengers and crew members.
- Performed emergency procedures as necessary.
EXECUTIVE FLIGHT ATTENDANT to
Exclusive full time Flight Attendant for:
Andy Heyward, CEO, President DIC Entertainment. to
HAWKER Based at CLAY LACY AVIATION, Van Nuys Airport, Ca.
Michael Milken, Philanthropist, Financier. to
GULFSTREAM IV Based at Van Nuys Airport, Ca.
Gary Winnick, CEO, President Global Crossing Telecommunications. to
GULFSTREAM IV Based at PETERSEN AVIATION, Van Nuys Airport, Ca.
BEVERLY SCHAEFFER REALTY Redondo Beach, CA. to
REAL ESTATE PROFESSIONAL part time associate
- Negotiated and closed Real Estate Transactions.
- Guided and consulted clients through the home purchasing process.
- Marketed and researched homes and communities.
- Analyzed buyer needs to find their perfect home.
- Specialized as a buyer’s agent.
PETERSEN AVIATION Van Nuys Airport, Ca. to
Robert Petersen: CEO, President of Petersen Publishing, Petersen Automotive Museum & Petersen Aviation Corporate Charter Jet Services.
INFLIGHT SERVICES SUPERVISOR
- Provided Professional Flight Attendant services on assorted fleet of corporate aircraft.
- Responsible for Flight Attendant office duties and fleet interiors provisions and presentations.
Acquired by Maguire Aviation in
LYON COMMUNITIES Orange County, CA. to
Multi Family Residential Leasing Administrator
- Secured leasing contracts for exclusive apartment home communities.
- Performed extensive follow up activities to ensure close of contracts.
- Provided management responsibilities to assist clients.
- Pre screened applicants for leases.
- Responsible for all paperwork details to complete transaction of leases.
- Offered tours for startup communities.
TRANS WORLD AIRLINES New York City to
COMMERCIAL FLIGHT ATTENDANT
- Trained to identify and respond professionally in emergency situations to ensure safety of both passengers and crew members.
- Complied with all FAA and TWA specific training and In- flight safety standards, policies and procedures on assorted fleet of aircraft.
- Adapt to irregular scheduling, to include both International and domestic travel.
- Organized, prepared and served International First Class In-Flight service.
TRAINING
- State of California, Department of Real Estate License, to
- CPR & First Aid, to
- FACTS: Corporate Crew Resource Management and Safety Training, to
- Corporate Air Parts Recurrent Crew Training to
- Trans World Airlines Flight Attendant Academy
EDUCATION
Bachelor of Arts Degree, San Diego State University,
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