Technical Support Specialist Resume
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Resume:
Bobbie Howarth
(cell) (home)
Administrative Specialist with extensive experience performing in fast paced, results oriented office environment requiring strong organization, communication, computer, decision-making and teaming skills. Demonstrated ability to analyze, prioritize, delegate and complete multiple assignments to meet time constraints and quality standards with demonstrated abilities in:
Travel & Logistics
Correspondance / Reports
Documents & Records
Writing & Editing
Presentations / Meetings
Data Entry / Verification
Procurement
Customer Service
HR / Public Affairs Support
Plans and Schedules
Shorthand
Transcription
Computer Skills
Microsoft Word, Excel, PowerPoint, Access, Outlook, SAP, EMTS, Internet
EXPERIENCE
Environmental Protection Agency / – present (temporary)
Technical Support Specialist
Creative support for the Facilities Service department
Assist team with creating and updating spreadsheets in Access and Excel and creating PowerPoint presentations for high-level meetings, events and national conferences
Attend meetings, taking notes and distributing minutes to team
Monitor and reconcile Purchase Requisitions
Create SOPs for each of my responsibilities and processes
Update the Facilities Service section of our website – take photos, gather information regarding new projects and events
Update daily our electronic telecommunications system throughout the facility
KBR, Afghanistan / – /
Administrative Specialist / Travel Coordinator, KBR Travel Department
Act as sole point of contact for the travel department on site at Kabul and their Forward Operating
Bases
Often acting as a liaison between the Army, Navy, Air Force, an Marine Corps and KBR in many of the day to day nuts and both of supplying the PRTs and FOBs with martial, and equipment in order to keep the needs of the camp operation in order.
Facilitated the movement and Government paper work of GP equipment to all locations
Assist employees and assure smooth flow of the R&R, medical leave, emergency leave, transfer and demobilization process
Update database, maintain files, work with Operations to successfully convoy employees
Liaison with travel office in Dubai to ensure employees receive most current information with which to make informed decisions regarding travel options
Administrative Specialist, KBR Operations Department
Act as front-line support for Operations Department
Schedule and track convoy missions
Greet charter and give briefing to new hires and R&R returnees
Direct calls and respond to radio dispatches
Maintain and distribute daily and weekly reports
Update telecommunications directories
Compose Good News stories with my own photography for theater-wide distribution
Interface with the military regarding Operations matters
Maintain accountability through various database trackers
BWXT Y, Oak Ridge, Tennessee / – //
Secretary, Public Affairs and Communications Department
Provide administrative support to the Department Manager including maintaining appointment calendar, scheduling meetings, managing correspondence, travel logistics and expense reports
Assist in the planning and execution of seminars and special events including schedules, materials, food, labor, transportation, promotion and programs
Work with local agencies and media, including area Chambers of Commerce, Knoxville News-Sentinel, the Oak Ridger, the United Way, AMSE and MEDIC to plan, promote and coordinate special events and programs
Process travel requisitions and expense reports for Department staff through SAP
Maintain monthly vehicle reservation and trip logs
Compile, place, trace and distribute orders for office supplies and equipment through Ybuy
Serve as point of contact for customers, providing site and department information and facilitating acquisition of visitor packets, badges and vehicle registration
Maintain records and files and provide document control for correspondence and reports
KBR, Kandahar, Afghanistan / – /
Administrative Support
Functioned as point of contact in the CJOA headquarters, assisting the client and site personnel by providing direction to the responsible area
Served as HR liaison for deployed tradesmen initiating and completing travel, housing and finance transactions
Produced reports from deployed teams and reported information to CJOA Operations and Log Cell
SAIC, Inc., Oak Ridge, Tennessee / – /
Administrative Assistant
Provided clerical support to the directors, managers and agents of specific help desks. Support included human resource and financial, payroll administration, scheduling and travel arrangements
Compiled and processed purchase orders and expense reports
Updated SAIC employment spreadsheets, arranged training for the agents and maintained training records
State of Michigan / University of Michigan, Ann Arbor, Michigan –
Administrative Assistant, Temporary Agencies
Scheduled meetings, took and transcribed notes into minutes, drafted, edited and proofread management reports, developed databases and spreadsheets and created PowerPoint presentations
Assisted in writing RFPs, vendor contracts and purchase orders
ADDITIONAL EMPLOYMENT
Senior Administrative Assistant, Towers Perrin, Southfield, MI, –
Administrative Assistant, MSX International at Visteon World Headquarters, Dearborn, MI,
Legal Administrative Coordinator, Heller Financial, Chicago, IL, –
Executive Administrative Assistant, Ford Motor Company, Dearborn, MI, –
Administrative Assistant, Kelly Services at Ford Motor Company, Dearborn, MI –
Customer Service Representative, Montgomery Ward, Allen Park, MI
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