Program Analyst Supervisor Resume
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Resume:
Career Objective
I am looking for a management role with a progressive firm that can take advantage on my skills and experience.
ALUTIIQ PROGRAM ANALYST/SUPERVISOR, NOVEMBER -AUGUST
· Managed and supervised a team contracted by the US Government to insure Quality Assurance and Customer Satisfaction.
· Technically proficient in all contractor functions.
· Monitor performance using the plans, formats, procedures, and checklists provided in the INS procedures manual for Quality Assurance.
· Complete written reports and provide documentation as proof of results for File Functions, Fee Remittance, Data Entry, Mail and Shipping Operations at the Nebraska Service Center. Recruit, train, and discipline subordinates when necessary.
· Certified in MS word, excel, access. I also have knowledge in NCIC, NFTS, and RAPS.
· Completed Payroll, Insurance, and Security Clearance forms for background checks for employees.
TESSADA AND ASSOCIATES, PROGRAM ASSISTANT MARCH -NOVEMBER
· Monitored the performance of government contractors.
· Technically proficient in all contractor functions.
· Monitor performance using the plans, formats, procedures, and checklists provided in the INS procedures manual for Quality Assurance.
· Completed written reports and provide documentation as proof of results for File Functions, Fee Remittance, Data Entry, Mail and Shipping Operations at the Nebraska Service Center.
SERVICE CENTER OPERATION TEAM FILE CLERK JULY -MARCH
· Pulled files, and electronically consolidated records.
· Processed data and records as contracted with the Immigration and Naturalization Service.
· Maintain production standards and reviewed work quality.
TECHNOLOGY SYSTEMS FILE CLERK JANUARY -JULY
· Pulled files and updating by electronically consolidated records.
· Processed incoming data in accordance with the Standard Operation Procedures as contracted with the Immigration and Naturalization Service.
· Maintain production standards and reviewed work quality.
PRIMARICA SALES ASSOCIATE JANUARY -JANUARY
· Sold life insurance, home ins. Home equity loans, IRA’s, money market accounts, and second mortgages.
UNIT CASE WORKER-LINCOLN CORRECTIONAL CENTER, CORPORAL-LINCOLN DIAGNOSTICS AND EVALUATION CENTER OFFICER- NEBRASKA STATE PENITENTIARY JULY -JANUARY
· I was assigned to various posts with increasing collateral duties.
· Maintain inmate records.
· Delegate various assignments for inmates and subordinate staff.
· Dispatch operation control center duties.
· In charge of office procedure and efficiency.
· Coordinated education, job and social rehabilitations of Inmates.
· Maintain various logs and reports documenting daily activities and completion of required assignments and duties.
· Alert and ready to respond to any emergency. Certified in CPR, First aid, EMT, Weapons and Hazardous Material.
· Answer multi-line phone.
NEBRASKA MOLD AND ENGINEER. QUALITY CONTROL INSPECTOR DECEMBER -MARCH
· Monitored machine products to ensure quality of moldings
· Made recommendations to insure proper product quality.
· Supervised maintenance and use of microscopes, micrometer, calipers, gauge pins, and calibration instruments.
· Responsible for inspection and reporting results to proper personal and keeping customer satisfaction.
· Took a course in SPC- with a certificate of completion.
