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Seeking employment as AT&T operator to translate English/Spanish
P.O. Box 476 Crestline, CA 92325
I am a highly motivated, energetic individual, with extensive administrative experience. I have excellent listening, communication, written, and verbal skills. I posses the ability to multi-task, learn quickly and work independently. I am highly organized. I posses excellent problem solving skills. My work experience ranges from general administration office duties to processing applications for Employment at Hilton Hotels for 4 years and processing applications for Medi-cal. I was responsible for maintaining all records, and keeping people updated on rejection or acceptance of application process.
Type 50 WPM
Microsoft Works Proficient, and other databases.
Ten key phone switch board
Eligibility Plus, Inc., Lake Arrowhead, CA
Eligibility Specialist/Patient Advocate
Worked with Heads of several Community Service Programs
Processed applications and updated of acceptance or denial.
Designated trainer for new employees on how to process applications
Was responsible for maintaining records for all clients
Turn potentially non profitable situation into a profitable one for the hospital for which I was contracted.
Ascertained as to what governmental program any uninsured patient and non patient in the community would qualify.
Complete applications and assist with entire process of qualifying for Medi-Cal, Victims Assistance, Disability and any other programs alike.
Attend hearings with Administrative Judge and act as patient authorized representative
Patient advocate, maintained strict confidentiality.
Make home visits for the less fortunate
Maintain data and reports
Tri-City Carpet and Flooring Company
Part Owner/Office Manager
Created inventory mechanism
Learned to delegate jobs
Efficiency in problem solving
Handled all facets of accounting manually
Coordinated , hired, fired, assisted w/ conflicts with employees.
Filing, dispatching, ordering of products, maintain records, answered phone.
Saint Bernardine’s Hospital-Information Systems Department
Information Systems Associate
Assisted in the creation of a new inventory database
Learned to delegate proper analysis of technical problems
Hired for data entry, quickly promoted to be liaison between data entry and technical support department as they implemented a new network for the hospital
Responsible for maintaining inventory for all computers of hospital, and update database.
Trouble shoot computer problems
Communicate and write accurate computer problems and report to top technical support analyzers.
Lake Arrowhead Hilton
Bell and Valet worker, PBX operator/Gift shop cashier/Fine Dining hostess/Hotel Reservations/Front Desk Clerk/Administrative Assistant for Human Resources/Assistant Guest Services Director/Guest Services Director
Conducted all Hospitality and Hotel rules and regulations training classes for new employees, in both Spanish and English
Was recognized for hard work and quickly always promoted from within
Maintained strict confidentiality between employees and managers of all departments while in Human Resources
Created new activities for our guests and managed 15 employees responsible for Guest Services Department
Assist guests with luggage
Operate 10 key telephone switch board
Use sales techniques and take reservations
Greeted guests, took reservations for fine dining restaurant as hostess
Ran cash register and responsible for assisting in updating of inventory in Gift Shop.
Greeted, managed cash drawer, and entered all data regarding guests checking in or out of hotel. Delegated costumer complaints and helped resolve problems.
Responsible for all filing, updating employee files, screening of potential new employees
Assisted director with activities for employees
Training of all new employees. Conducted orientation of which included training of hospitality, insurance, and rules and regulations of hotel
Assisted Director of Guest Services with all responsibilities within the department. 25 employees, coordination of activities, transportation, working with community business to enhance the guest experience. Handle costumer complaints. Costumer Service.
Directed/Managed 15 employees submitted payroll, scheduling, implemented/created activities for our guests. Delegated, organized, and coordinated activities.
Rim of the world Unified District Lake Arrowhead, CA
High School Diploma/ Honors in Spanish and English
San Bernardino Valley College San Bernardino, CA
Associates Degree in Liberal Arts 2yrs
Cal State San Bernardino San Bernardino, CA
160 units Bachelor’s degree in Cross Cultural Studies. 3.5 yrs.
References are available upon request.
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