Senior Manager Resume
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Resume:
Cell: Fox Blvd, Merrick NY Email:
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Results-orientated Executive with demonstrated success in managing large scale projects with approximate budget $million per center with aggressive schedules.
•Program managed three data center relocations simultaneously and completed within a six month deadline
•Initiated and developed guidelines for Service Level Agreements implemented for the collocation agreements
•Negotiated Commercial aspects of collocation contracts with legal and collocation providers
Resourceful Strategist with strong negotiation skills who successfully spearheads critical corporate initiatives
•Created global templates for Business Continuity Planning defining criteria for data center operations.
•Created Project Management Office and set global standards.
•Researched, selected vendor and negotiated contract pricing for a commercial product offering for fortune client valued at $million.
Skilled Relationship Manager with exceptional ability to resolve complex business challenges and attain peak levels of performance
•Assigned to work with director of operations and isolate intermittent services issues affecting a global ata feed product. with revenue of over $ million.
•Initiated and managed network configuration changes for routers in two week time frame
•Managed the relocation of a trading equity desk for a $ billion dollar company.
MS Telecommunications Management, Stevens Institute of Technology, NJ
BS Management and Communications, Adelphi University, NY
PMP Professional, Project Management Institute
Professional Experience
IPC Information Systems – Jan $ million Hardware & Service Provider
Senior Manager Enhanced Services.
Responsible for a staff of to manage the delivery and implementation of projects for fortune clients related to the implementation of IPC Turret Systems. Scope of the projects include; preparation of Statements of Work, customer audits and analysis related to cost, diversity and network efficiency; relocations of existing trading floors to new facilities; relationship management of existing and new accounts to provide support during the project life cycle;
Creation of a Project Management office to manage the project life cycle using PMI methodology including all supporting documentation-, Communications Plans, Earned Value Management, Statements of Work Status reports, Lesson Learned;
Improvement of business processes to increase efficiencies in day to day operations; Forecast and track revenue working closely with finance to meeting quarterly objectives; Management, training and hiring of staff.
BT Radianz America Inc. - $ million Financial Extranet
Program Manager Operations Project Management
Responsible for large scale data center migrations and collocations throughout the project life cycle following PMI methodology. Worked with Engineering Finance, Legal, Procurement and outside contractors to ensure timely delivery and within budget.
Service Improvement Manager
Appointed to oversee and address escalation issues related to service outages affecting a global data feed product.
Assisted customer in creating client profiles for all affected clients and conducted a global audit reviewing customer’s configuration and settings resulting in client retention.
Business Continuity Representative for US Operations
Worked with the Business Continuity Group and created a global template for Data Center operations. Provided Operations input to Global Business Continuity Plan. Initiated and created Data center run books and contingency.
Global Crossing Financial Markets Telecommunications Provider
MANAGER OF PROJECT MANAGEMENT & IMPLEMENTATIONS:
Managed network implementation including design, staffing, budgeting, and vendor relationships. Insured the integrity of POPs in addition to daily interface with departments with a total staff of . Developed and implemented large-scale projects for reporting to Senior Management and Board of Directors.
Facilitated cost containment and organization related to World Trade Center and other internal issues
Spearheaded disaster recovery for client’s following World Trade Center disaster
Oversaw and mentored Project Managers for a total of + projects monthly average value per project $million.
Assisted legal department with contract facilitation and corporate liability determination from a commercial perspective.
IMPLEMENTATIONS MANAGER:
Responsible for daily operations of the network installation for financial customers. Implemented and developed
departmental structure policies, procedures and training. Introduced effective relationships for vendor management and
internal customer relations.
General Datacomm, Inc., New York, NY to Equipment Manufacturer
NETWORK ENGINEER:
Aided in the development of customer pre-sale solutions. Managed product line for seamless integration of equipment
to customer premise. Utilized engineering background for innovative solutions for customer development. Aided in the
procurement of new customers valued at $k+ annual revenue.
Bloomberg LP, New York, to Worldwide financial communications provider
NETWORK ANALYST
Devised, initiated, and organized training programs for network administrators to increase problem-solving capabilities and conflict resolution skills. Developed departmental policies and procedures for integration and deployment within the corporation.
Project managed the preparation, installation, configuration and maintenance of new and existing Newbridge and Mainstreet node sites, both foreign and domestic.
Organized, scheduled, implemented and troubleshoot Newbridge DMM upgrades in the United States, Latin America, and Pac Rim involving over Bloomberg locations for a successful completion in half the budgeted time. Project value $million.
TELECOMMUNICATIONS ANALYST
Central contact for circuit ordering, scheduling and installing phone lines. Worked with telephone companies domestically and internationally. Managed equipment moves.
Responsible for network assignments to ensure diversity within the Bloomberg network.
CHASE MANHATTAN BANK
TELECOMMUNICATIONS ANALYST:Developed and implemented trouble reporting system, and maintained documents for SMDR system.
Coordinated technical work orders and managed installation of phone lines () for MCB division.
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