Customer Service Associate Resume

Posted on: 2006-09-24

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Resume:

Jacqueline S. Johnson
W. Heritage Blvd Matteson, Il. Home Email

Objective
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To obtain a full time position that utilizes my communication and administrative skills in a positive and challenging work environment.

Experience
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Hewitt Associates
February - December Customer Service Associate/Benefits Advisor Lincolnshire, IL
• answer incoming calls from our clients employees to enroll into medical, dental, vision, life insurance and spending account benefits
• guide client employees through the process of recording and reporting life change events accurately
• completely advise client employees how life changes or changes to their benefit coverage will or may effect them now as well as in the future
• make outgoing calls regarding status on special cases or projects aligned to my work team
• maintain and update account information
• educate client employees on completing needed documents and sending them via mail or fax


SBC/Ameritech
November - June Customer Service Associate Hoffman Estates, IL
• updating company logs on services to customers
• calling customers to inform them of the status of their repair issues
• communicating with dispatch technicians to maintain accuracy of repair progress of customers
• answer phone lines and direct problems to appropriate channels
• plan and coordinate special employee events
• collaborate with coworkers to insure high quality service to customers

The SYGMA Network
June - November Receptionist/Customer Care Representative Alsip, IL
• answering and directing phone calls in a timely fashion
• work with restaurant managers to order supplies for customers
• collaborate with transportation and warehouse departments to resolve customer delivery issues
• communicate with corporate office Purchasing on a daily basis to keep abreast of product information to customer
• keep organized logs of invoices, credits, shipments, etc in order to keep management informed of any changes
• train temporary employees for front desk reception


Skills
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• proficient in MS Office including Word, Word Perfect, Excel, Power Point
• -key, typing speed wpm