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IT Support Analyst III - The Metropolitan Water District of Southern California - Los Angeles, CA


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Job Information:

Company: The Metropolitan Water District of Southern California

The Metropolitan Water District of Southern California Logo

As an IT Support Analyst III you will be a senior member of the IT Service Desk Team providing support to resolve, research and troubleshoot escalated issues from other IT support analysts within the team. You will closeout hardware and software issues through Incidents and Requests tickets and address incoming IT service requests and questions from staff throughout all of the Metropolitan Water District.

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job.

To view the full job description click here: IT Support Analyst III

EMPLOYMENT STANDARDS MINIMUM QUALIFICATIONS

Education and Experience: Bachelor’s degree from an accredited college or university in a related field and four years of relevant experience; or two years as an MWD Information Technology Support Analyst II in the same discipline.

Relevant Experience is defined as:a combination of experience in active directory accounts including shared directories, permissions, mapping network shares, antivirus software and light Exchange administration.

CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS

License(s): Valid California Class C Driver’s License or equivalent (required at time of application) that allows you to drive during your employment.

JOB-RELATED SELECTION CRITERIA
30% Technical knowledge/skills
20% Analytical Skills
20% Customer Service
10% Teamwork
10% Oral Communication
5% Job Preparation (education, experience, and training relevant to the position)
5% Written Communication

100% Total

CLOSING

Benefits:

• Competitive compensation
• Excellent medical, dental, life, vision plans.
• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.
• Retirement benefits under the California Public Employees' Retirement System
• Tuition reimbursement
• Training and advancement opportunities
• Excellent working environment

• On-site fitness center

• Hub of public transportation: rail, subway, buses, and taxis

• Public transportation reimbursements

For more information on MWD benefits, please use the following link: Benefits Regular FT PT Employees (Represented)

ABOUT MWD

The Metropolitan Water District of Southern California is a consortium of 26 cities and water districts that provides drinking water to nearly 19 million people in Southern California. Metropolitan’s mission is to provide its service area with adequate and reliable supplies of high quality water to meet current and future needs in an environmentally and economically responsible way. Metropolitan’s facilities include the 242-mile Colorado River Aqueduct, five water treatment plants with a combined capacity of 2.3 billion gallons per day, nine surface water reservoirs, 800 miles of pipeline, and 16 hydroelectric power plants.

The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities, who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email [email protected]

MWD is a Federal and State EO employer – Veterans/Disabled and other protected categories.

Application Filing Period: Closes at 4:30 pm PST on the date stated in the job. However it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended.

Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case).

Job Status:

This job is currently active.