Company: City of Ashland OR
This position performs a variety of duties pertaining to cable and internet modem installations for AFN customers and partner internet service providers (ISP’S) in residential homes, apartments and commercial properties, including assisting in calls for customer service technical support and limited HFC plant extension construction; demonstrates the highest level of professionalism and customer service during installation and connection requests; and performs other work as assigned.
This position is represented in the local Union No. 659 IBEW, to view the current contract click here and for more information on the history and future of AFN please click here. Please note: 1.5% COLA wage increase for this position will take place on January 1, 2021.
ESSENTIAL JOB FUNCTIONS: Perform underground and/or aerial duties in construction of system plant and its repair and maintenance as it relates to customer service installation needs; perform technical field work and resolve customer problems; responsibilities include daily completion of service calls, installation of cable modem, home router configuration, and cable TV services, customer relations, problem solving and documentation; responsible for activating and maintaining all equipment required for the delivery of services to customers; respond to, assess and correct customer service problems independently; perform “on call” duties.
Demonstrate a high level of customer service on the phone and during in-home visits; demonstrate exceptional communication conferring with clients to determine the nature of their concerns and requests; perform the necessary work on the most professional and courteous level with attention to detail; exercise respect for the customer’s information, privacy, property, and physical space.
** Please visit our website and recruitment page to view the rest of this job description **
REQUIRED MINIMUM QUALIFICATIONS: MINIMUM QUALIFICATIONS: EDUCATION, TRAINING AND EXPERIENCE
Education: Completion of High School Education or Equivalent.
Experience: Must have a minimum one (1) year of experience performing significant portions of the essential job functions as described above; High Speed internet and/or Cable TV installation background; prior experience in pole climbing techniques and knowledge of safety standards; Possession of working knowledge of relevant OSHA Regulations, including 29 CFR 1910.269.
Substitution: Any satisfactory equivalent combination of education, training and experience that demonstrates the knowledge, skills and abilities to perform the duties of the job proficiently may substitute for the above requirements.
SPECIAL REQUIREMENTS: License: Possession of, or the ability to obtain and retain, an Oregon Class C driver license by the time of appointment.
APPLICATION PROCESS: Please apply ONLINE at https://www.governmentjobs.com/careers/ashlandor
A completed City application must be filed online with the Personnel Office before the deadline shown above and may be supplemented with a resume of work experience. Resumes are NOT accepted in lieu of a completed City application. Resumes received without a completed City application will not receive a response from the Personnel Department.
Following a review of the applications, a limited number of the most highly qualified applicants may be invited via email to proceed further in the selection process. Those not selected for interview will be notified in email (no phone calls please). The applicant selected must provide, at the time of employment, appropriate documentation of citizenship, as required by the immigration and Naturalization Act of 1986. To learn more about our hiring process, visit our Recruitment and Hiring Process page. A thorough background investigation will be completed on the candidate selected for hire.
The City of Ashland is an equal opportunity employer and will not discriminate against an employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin or mental or physical disability unless based on a bonafide occupational qualification.
The City of Ashland will make reasonable accommodations for the disabled. Individuals with disabilities requiring accommodation in the application or testing process MUST inform the Personnel Office of the City of Ashland, in writing, no later than the final filing date as stated on the job bulletin. Applicants needing such accommodations should document the request, including an explanation as to the type and extent of accommodations needed to participate in the selection process.
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