Women's Job List

Mortgage Testing Manager - HSBC - Depew, New York - EXPIRED


This is an archive of an expired job.

Job Information:

Company: HSBC

HSBC Logo North America-United States-New York-DEPEW

  • Lead the development of test strategies/plans, and test cases/scripts for Mortgage Originations business system testing.
  • Coordinate testing and identify, document, and appropriately escalate defects found during execution of test cases/scenarios.
  • Review vendor release notes and work with Systems Administration and the business to identify business impact of vendor release changes.
  • Deliver upon quantitative and qualitative key performance indicators, in line with our business strategies and regulatory requirements (scorecard).
  • Continually review and understand work practices and policies to ensure ongoing audit and risk standards are met.
Impact on the Business
  • Oversee test strategies/plans, and test cases/scripts for Mortgage Originations business system testing.
  • Analyze and interpret complex data and make high quality and timely decisions.
  • Effectively communicate all defects found during testing.
  • Identifying business impact of vendor release changes.  
Customers / Stakeholders
  • Mortgage Retail Sales
  • Mortgage Direct
  • Mortgage Business Development and Customer Acquisition
  • Credit risk – RBWM
  • BRCM and Compliance functions supporting RBWM
  • Underwriting Quality Control - RBWM
  • Private Bank Mortgage team – sales and credit
  • Key vendors supporting Mortgage Loan Originations at HSBC
  • Third Party Management function in HSBC
  • Head of Mortgage and Mortgage Leadership Team
Leadership & Teamwork
  • Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
  • Promote an environment that supports diversity and reflects the HSBC brand
  • Provide clear performance management for direct reports and coaching on managing teams.
Operational Effectiveness & Control
  • Identify opportunities and drive change through the organization.  
  • Ensure compliance with regulatory procedures and management and timely implementation of key audit recommendations.
  • Complete other responsibilities, as assigned. 
Major Challenges
  • Deliver desired outcomes – positive customer experience, reduced cost per loan, increased through-put, regulatory compliance
  • Ensure compliance in a complex environment with demanding internal standards, multiple internal control functions and multiple government regulators.
  • Completing multiple tasks under aggressive time constraints while making accurate decisions with a sense of urgency.
Role Context
  • Working with a wide range of direct and functional areas to manage the Mortgage Operations team.
  • Close collaboration with mortgage management team, RBWM Credit risk, Legal and Compliance to constantly execute operations and meet our customer needs.
Management of Risk
  • Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
  • Remediate Audit Findings and Regulatory Matters Requiring Attention (MRAs).  Ensure Compliance with related Consent orders (i.e. AML, Know Your Customer (KYC)/Customer Information Profile (CIP), Mortgage Electronic Registration Systems (MERS), Affidavit and Notary Compliance, risk assessments and control monitoring.
  • Ensure employees apply compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues., The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
  • Physical Demands/Work Environment: Very good working conditions. Little or no physical demands. Minimal handling of light materials.The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Observation of Internal Controls
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Customers / Stakeholders
  • Mortgage Retail Sales
  • Mortgage Direct
  • Mortgage Business Development and Customer Acquisition
  • Credit risk – RBWM
  • BRCM and Compliance functions supporting RBWM
  • Underwriting Quality Control - RBWM
  • Private Bank Mortgage team – sales and credit
  • Key vendors supporting Mortgage Loan Originations at HSBC
  • Third Party Management function in HSBC
  • Head of Mortgage and Mortgage Leadership Team


If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email [email protected]