Senior Mortgage Loan Processor - HSBC - Chicago, Illinois - EXPIRED
Posted on: 04-07-2020 in Chicago, Illinois
This is an archive of an expired job.
Job Information:
Company: HSBC
North America-United States-Illinois-Arlington Heights
- Deliver excellent customer
service to a wide range of HSBC RBWM local and international customers
(whille ensuring the cost effectiveness of the operation).
- Handle all functions and
regulations related to loan processing.
- Deliver upon quantitative
and qualitative key performance indicators, in line with our business
strategies and regulatory requirements (scorecard).
- Continually review and
understand work practices and policies to ensure ongoing audit and risk
standards are met.
- Ensure fair outcomes for
customers are delivered in all situations.
Impact on
the Business
- Serve as the primary point
of contact for the customer during the mortgage origination process while
providing continual status updates to the client and the loan officer
through loan approval/closing
- Collect the loan conditions
pursuant to HSBC guidelines and prepare the file for submission to
underwriting. Work to resolve any additional required conditions to ensure
timely approval/closing.
- Build relationships with
aligned sales partners and internal partners
- Proactive
management/execution of an average active loan pipeline of 35-40 loans
- Proactive pipeline
management to ensure all client contractual closing date and rate locks
are met
- Achieve published standards
and other key performance indicators (attendance, revenue, retention,
service levels, operational risk, etc).
- Meet all performance targets
including standards in quality and productivity.
- Abide by first call
resolution in alignment with global standards to promote customer
satisfaction.
Customers
/ Stakeholders
- Mortgage Retail Sales
- Mortgage Direct
- Mortgage Business
Development and Customer Acquisition
- Credit risk – RBWM
- BRCM and Compliance
functions supporting RBWM
- Underwriting Quality Control
- RBWM
- Private Bank Mortgage team –
sales and credit
- Key vendors supporting
Mortgage Loan Originations at HSBC
- Third Party Management
function in HSBC
- Head of Mortgage and
Mortgage Leadership Team
Leadership
& Teamwork
- Plan and prioritize work
appropriately considering importance, urgency, customer and business
impact.
- Deliver excellent customer
service .
- Champion and embrace change
and innovation
- Demonstrate ownership and
common sense with all that you do, sharing best practice.)
- Communicate the HSBC vision,
values and goals to others clearly and
- consistently.
Operational
Effectiveness & Control
- Maintain highest standards
of risk management, control and compliance.
- Reduce overall operating
losses and credit risk within management control.
- Maintain KYC standards.
- Implement and apply the
processes, infrastructure and resources needed to deliver agreed team
plans and targets, identifying and implementing improvements and
collaborating with colleagues to maximize integration, effectiveness and
efficiency.
- Communicate and embed HSBC
policy and procedures in order to ensure good operational, financial and
project management, policy and procedural compliance and early
identification and effective resolution or escalation of issues that
arise.
- Provide timely, accurate,
quality information to stakeholders to meet business and regulatory
requirements.
Major
Challenges
- Deliver desired outcomes –
positive customer experience, reduced cost per loan, increased
through-put, regulatory compliance
- Ensure compliance in a
complex environment with demanding internal standards, multiple internal
control functions and multiple government regulators.
- Completing multiple tasks
under aggressive time constraints while making accurate decisions with a
sense of urgency.
Role
Context
- Working with a wide range of
direct and functional areas
- Close collaboration with
mortgage management team, RBWM Credit risk, Legal and Compliance to
constantly execute operations and meet our customer needs.
Management
of Risk
- Ensure compliance,
operational risk controls in accordance with HSBC or regulatory standards
and policies; and optimize relations with regulators by addressing any
issues.
- Physical Demands/Work
Environment: Very good working conditions. Little or no physical demands.
Minimal handling of light materials.The physical demands/work environment
described above are representative of those that must be met by an
employee to successfully perform the essential duties of the job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential duties.
Observation
of Internal Controls
- Maintains HSBC internal
control standards, including timely implementation of internal and
external audit points together with any issues raised by external
regulators.
- Loan Processing experience
as well as knowledge of Mortgage systems (both LOS and Image)
- Minimum of 5 years proven
bank, mortgage business, mortgage systems related experience or
equivalent.
- Minimum of bachelor’s degree
in business, accounting, related field or equivalent experience.
- Proven communications,
organizational, analytical, administrative, problem-solving, project
management and interpersonal skills.
- Proficiency with personal
computers as well as pertinent HSBC systems and software.
- Ability to meet deadlines
and objectives independently and within the team.
EEO/AA/Minorities/Women/Disability/Veterans
If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email
[email protected]