US Head of Wealth - HSBC - New York, New York - EXPIRED
Posted on: 03-19-2020 in New York, New York
This is an archive of an expired job.
Job Information:
Company: HSBC
North America-United States-New York-New York
The
Head of Wealth is responsible for maintaining existing Wealth and Personal
Banking (WPB) clients and for driving high quality customer growth through the
entire coverage of wealth management spectrum – from mass affluent to
ultra-high net worth. The role is responsible for the development and execution
the overall strategy in the region, along with the transformation of the
existing relationship management model. The team is comprised of around 300
talented professionals who have responsibility for a total of around USD56B
assets under management.
Impact on the Business
- Responsible
for the execution of the WPB Global Strategy in country markets and to deliver
against the agreed plan
- Ensure
activity comply with pertinent regulations, including those related to
financial reporting to protect company and customer interest.
- Build
and supervise client facing team to give direction and guidance in achieving
their respective targets and responsibilities
- Ensure
the customer experience and sale opportunity are optimized within NA
proposition
- Responsible
for the client journey across the customer segmentations
Customers / Stakeholders
- Identify
cross selling opportunities and increase number of successful outward referrals
to other business areas of the Group
- Maintain
highest standard of excellence in client service across the team and with
individual portfolio through a range of initiatives. Ensure team is
collaborating with other functions, products and services for the client.
- Ensure
that the Business appropriately resources all areas of the wealth business by
recruiting & retaining the highest quality, customer centric sales force
and related support personnel
Leadership & Teamwork
- Provide
on-going coaching and performance counselling to client facing team to meet
their objectives
- Encourage
team results and behaviour
- Foster
an environment of teamwork and direct strategic goals, ensuring collaboration
throughout organization and instill a multi- channel culture across the
distribution network
- Successfully
attract and retain a diverse client facing team.
- Manage
team in a purpose led manner to inspire clients to make a positive change in
the world
Operational Effectiveness & Control
- Ensure
team and individual adhere to selling process and sales quality requirements
- Ensure
activities comply with pertinent regulations, including those related to
financial reporting to protect Company and customer interests
- Product
evaluation and selection appropriate to local market as approved by ExCo (e.g.
tax, compliance specifics)
- Customer
Delivery and distribution
- Continually
reassess the operational risk inherent to the business and team so as to
minimise exposure to losses and fraud and maintain integrity
Major Challenges
- Dealing
in an ever changing and stringent regulatory environment
- Operating
effectively in a change management environment
- Executing
against multiple projects and being able to embed into BAU environment
- Growing
business in an extremely competitive market place
Role Context
The
jobholder is required to have following skills and attributes:
- Possesses
business vision and be able to strategize and prioritize work objectives
- Able
to manage people well and to attract and retain talent
- Able
to communicate and work well with senior management as well as with other
business groups
- Capable
of making business decision and provide judgement and clear direction within
the established framework
- Capable
of conducting effective sales management and profit centre management
- Capable
of working closely with Compliance, Credit & Risk and Internal Control to
ensure a balanced risk operating environment
- Capable
of managing the operational risk within the business
- Manage
the relationships with all the appropriate Regulators within the market
Management of Risk
- Is
aware of the Operational Risk scenario associated with the role and acts in a
manner that takes account of operational risk considerations
Observation of Internal Controls
- Maintains
HSBC internal control standards, including timely implementation of internal
and external audit points together with any issues raised by external
regulators
- Understands,
follows and demonstrates compliance with all relevant internal and external
rules, regulations and procedures that apply to the conduct of the business in
which the jobholder is involved, specifically Internal Controls and any
Compliance policy including, inter alia, the Group Compliance policy
Impact on the Business If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email
[email protected]