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US Head of Wealth - HSBC - New York, New York


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Job Information:

Company: HSBC

HSBC Logo North America-United States-New York-New York

The Head of Wealth is responsible for maintaining existing Wealth and Personal Banking (WPB) clients and for driving high quality customer growth through the entire coverage of wealth management spectrum – from mass affluent to ultra-high net worth. The role is responsible for the development and execution the overall strategy in the region, along with the transformation of the existing relationship management model. The team is comprised of around 300 talented professionals who have responsibility for a total of around USD56B assets under management.


Impact on the Business
  • Responsible for the execution of the WPB Global Strategy in country markets and to deliver against the agreed plan
  • Ensure activity comply with pertinent regulations, including those related to financial reporting to protect company and customer interest.
  • Build and supervise client facing team to give direction and guidance in achieving their respective targets and responsibilities
  • Ensure the customer experience and sale opportunity are optimized within NA proposition
  • Responsible for the client journey across the customer segmentations
Customers / Stakeholders
  • Identify cross selling opportunities and increase number of successful outward referrals to other business areas of the Group
  • Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives. Ensure team is collaborating with other functions, products and services for the client.
  • Ensure that the Business appropriately resources all areas of the wealth business by recruiting & retaining the highest quality, customer centric sales force and related support personnel
Leadership & Teamwork
  • Provide on-going coaching and performance counselling to client facing team to meet their objectives
  • Encourage team results and behaviour
  • Foster an environment of teamwork and direct strategic goals, ensuring collaboration throughout organization and instill a multi- channel culture across the distribution network
  • Successfully attract and retain a diverse client facing team.
  • Manage team in a purpose led manner to inspire clients to make a positive change in the world
Operational Effectiveness & Control
  • Ensure team and individual adhere to selling process and sales quality requirements
  • Ensure activities comply with pertinent regulations, including those related to financial reporting to protect Company and customer interests
  • Product evaluation and selection appropriate to local market as approved by ExCo (e.g. tax, compliance specifics)
  • Customer Delivery and distribution
  • Continually reassess the operational risk inherent to the business and team so as to minimise exposure to losses and fraud and maintain integrity
Major Challenges
  • Dealing in an ever changing and stringent regulatory environment
  • Operating effectively in a change management environment
  • Executing against multiple projects and being able to embed into BAU environment
  • Growing business in an extremely competitive market place
Role Context
 

The jobholder is required to have following skills and attributes:

  • Possesses business vision and be able to strategize and prioritize work objectives
  • Able to manage people well and to attract and retain talent
  • Able to communicate and work well with senior management as well as with other business groups
  • Capable of making business decision and provide judgement and clear direction within the established framework
  • Capable of conducting effective sales management and profit centre management
  • Capable of working closely with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
  • Capable of managing the operational risk within the business
  • Manage the relationships with all the appropriate Regulators within the market
Management of Risk
  • Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations
Observation of Internal Controls
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
  • Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

Impact on the Business

If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email [email protected]

Job Status:

This job is currently active.