Senior Associate Relationship Manager I - HSBC - San Francisco, California - EXPIRED
Posted on: 01-31-2020 in San Francisco, California
This is an archive of an expired job.
Job Information:
Company: HSBC
North America-United States-California-San Francisco
The
role holder is expected to retain and grow Middle Markets (MME) CMB customer
relationships for HSBC while adhering to the Group values, business strategy,
operational policies, regulatory requirements and risk management practices.
The role holder will also take responsibility for dealing with all aspects of
clients’ new monies applications and working on ad hoc projects including (but
not limited to): sales pitches BDM/product co-ordination, sector analysis,
client portfolios and others as required.
The role holder will also expected to be an integral part of the corporate
banking team enabling the team to deliver the optimum contribution towards the
CBC Annual Operating Plan (AOP), improve client engagement, maximize
operational efficiency and allow for the maximum amount of client engagement.
The role holder will be expected to prepare concise call reports, research and analyze
client, industry and competitor financial and macro-economic data, conduct
supplier / buyer analysis and be an active participant in client due-diligence
calls. In addition, the role holder will be expected to represent the bank at
client meetings, introduce product partners as appropriate, coordinate the
application process, and work closely with legal counsel in preparing
appropriate legal documentation.
Impact
on the Business
- Contribute
to the attainment of business results by growing sustainable revenues from
existing smaller customer.
- Develop
effective strategies to manage customer relationships, anticipate customer
needs and provide a superior quality service to position HSBC as the
market leader in this segment
- Host
client meetings as necessary to introduce applicable product partners
- Manage
the activities of the teams international subsidiary bankers
- Undertake
the appropriate analysis and preparation of proposals, presentations and
pitches to prospective customers including facility definition including
preparation of deal structuring, term sheet, security, covenants, and
pricing of facilities.
- Monitor
all aspects of risk, including out of order and endorsements, credit
control reports, action within DA limits and escalate to the RM where
required to ensure FCC compliance.
- Prepare
all relevant pre and post customer documentation, collation /analysis of
financial/non-financial information and coordination of products/solutions
which suit customer needs, to draft the (NTB) credit application / renewal
papers to a high quality.
Customers
/ Stakeholders
- Manage
deals/discussions with smaller clients and participate in the deals and
discussions with larger clients alongside the S/CBMs to gain as much
experience of relationship management and the management of complex
international credits
- Enhance
and develop mutually beneficial relationships with clients; applies
acquired knowledge to provide assistance and recommendations to clients
- Liaise
and work with CBC team(s) / CSU colleagues to ensure the best possible
experience and outcomes for customers, employees and the Bank
- Effective
interaction with the team within CBC and across the wider Bank
- Identify
and escalate service delivery issues
Leadership
& Teamwork
- Ensure
clarity and accuracy when conveying information to senior / line
management
- Manage
the contribution of the non-exempt
- Coordinate
and oversee work to meet to meet agreed deadlines
- Coach
team members and develop skills
- Ensure
effective and continuous dialogue within the CBC team(s)
- Demonstrate
courageous integrity
- Lead
and develop an effective team through communication, performance
management, development plans and reward/recognition practices.
- Promote
an environment that supports diversity and reflects the HSBC brand.
Operational
Effectiveness & Control
- Check
and correct problems that are not immediately evident in existing systems
or processes
- Understand
and adhere to established policies and procedures in team
- Ensure
the application of Group policy and adherence to regulatory, financial,
and legal standards to minimize business and reputational risks
- Possess
responsibility for the delivery of efficient, accurate and timely
processing of clients requests and transactions
To implement the Group compliance policy locally by containing compliance
risk in liaison with the Head of Group Compliance, Global Business
Compliance Officer, Area Compliance Officer or Local Compliance Officer,
ensuring adequate compliance resources and training, fostering a
compliance culture and optimizing relations with regulators. - Complete
other responsibilities, as assigned.
Major
Challenges
- Contributing
to the team in the delivery of income and growth.
- Supporting
implementation of changes and initiatives within the CBC in a timely
manner.
- Ensuring
focus on delivering the requirements of the role and maintaining close
links with stakeholders
Role
Context
- The
role is a part of the CBC team and is responsible for managing clients
while ensuring the S/CBMs provide exceptional customer service whilst
delivering income growth, improving efficiencies and embracing corporate
initiatives.
- The
role holder will operate within the Bank’s risk and operational guidelines
and is responsible for ensuring that organizational standards are
maintained and that the Banks policies and procedures are adhered to
throughout the CBC in order to mitigate risk.
Management
of Risk
- Ensure
compliance, operational risk controls in accordance with HSBC or regulatory
standards and policies; and optimize relations with regulators by
addressing any issues.
- The
jobholder will ensure the fair treatment of our customers is at the heart
of everything we do, both personally and as an organization. This will be
achieved by consistently displaying the behaviors required to support the
Best Place to Bank principles of Make Better Products, Sell Them Properly
and Keep Them Sold.
- The
jobholder will also continually reassess the operational risks associated
with the role and inherent in the business, taking account of changing
economic or market conditions, legal and regulatory requirements,
operating procedures and practices, management restructurings, and the
impact of new technology.
- This
will be achieved by ensuring all actions take account of the likelihood of
operational risk occurring.
- Also
by addressing any areas of concern in conjunction with line management
and/or the appropriate department.
Observation
of Internal Controls
- Maintains
HSBC internal control standards, including timely implementation of
internal and external audit points together with any issues raised by
external regulators.
- The
jobholder will implement the Group compliance policy by containing
compliance risk in liaison with Compliance. The term ‘compliance’ embraces
all relevant financial services laws, rules and codes with which the
business has to comply.
- This
will be achieved by adhering to all relevant processes/procedures and by
liaising with Compliance department about new business initiatives at the
earliest opportunity.
- The
jobholder will also continually reassess the operational risks associated
with the role and inherent in the business, taking account of changing
economic or market conditions, legal and regulatory requirements,
operating procedures and practices, management restructurings, and the
impact of new technology
KNOWLEDGE
- Broad
knowledge of the Bank’s structures, products and services
- Appreciation
of the changing economic, social and governmental environment in U.S.
- Knowledge
of international business and various industry sectors
- Knowledge
and use of HORIS and Client Vision systems (including reporting) and
complex MI
EXPERIENCE
- Minimum
5+ years’ experience in a client focused environment with a demonstrated
understanding of commercial lending and risk assessment.
- Commercial
Credit Training
- Appreciation
of working in a global environment
- Developing
professional expertise and credibility within business
- Bachelor’s
degree
SKILLS
- Strong
‘team’ skills promoting an environment of co-operation and trust,
overcoming resistance where encountered
- Possess
analytical and financial skills
- Good
prioritizing, organizational and time management abilities
- Ability
to make decisions
- Good
verbal and written communications skills
EEO/AA/Minorities/Women/Disability/Veterans
If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email
[email protected]