Senior Corporate Relationship Manager I - HSBC - United States, North America - EXPIRED
Posted on: 01-27-2020 in United States, North America
This is an archive of an expired job.
Job Information:
Company: HSBC
North America-United States-Pennsylvania-RADNOR
The
Mid-Atlantic Corporate Banking Group is part of the HSBC US Commercial Bank and
is responsible for managing relationships with public and private companies
headquartered in the U.S. with revenues in excess of US$50 million that are not
covered by the Global Investment Bank. This group provides traditional
corporate banking and investment banking products to its clients. The
Group focuses on companies located in the New York, New Jersey, Pennsylvania,
Delaware, Maryland, Virginia, and DC-metro markets.
This Global
Senior Relationship Manager I position will be based in Radnor, Pennsylvania
(Philadelphia Suburbs) and will cover relationships based in Eastern PA,
Southern NJ, and Delaware.
The Global
Senior Relationship Manager I manages a portfolio of MME and/or LC customers,
with accountability for sales, service, risk and operational delivery.
Acquisition of new to bank customers is an important element of the role.
Impact on
the Business
- Develop
effective strategies to manage customer relationships, anticipate customer
needs and provide a superior quality service to position HSBC as the
market leader in this segment
- Build
existing and win new long-term customer relationships
- Keep
abreast of external factors influencing international business e.g.
economic, cultural, geographical, procedural and regulatory requirements
- Ensure
timely and accurate maintenance of customer and deal pipeline information
on relevant systems, as required
- Monitor
relationship performance regularly to ensure that the return is
commensurate with the type of customer and both CMB's and the customer's
risk appetite
- Take
timely and proactive corrective action to mitigate potential losses,
exercising effective portfolio stewardship and control
- Collaborate
with product partners to identify and match customer needs with relevant
expertise; notably with Global Trade & Receivables Finance (GTRF),
Payments & Cash Management (PCM), Global Banking & Markets (GBM),
Global Private Banking (GPB) and Insurance and Investments (I&I)
Customers
/ Stakeholders
- Deliver a
high quality service by owning customer engagement, striving for
excellence in all interactions with (prospective) customer or other
professionals, and always acting according to the highest professional
standards
- Ensure
that client plans are co-ordinated and the Client Service Teams are in
place with product partners and Critical Account objectives accepted,
where applicable
- Take a
proactive approach to client planning across the portfolio collaborating
with product partners and senior management, as appropriate
- Establish
an effective working relationship with the Risk Management teams, in order
to validate the accuracy of the customer risk profile
- Ensure
early identification of problem relationships and take action where there
are potential and existing problem accounts to protect HSBC interests
- Deliver
fair outcomes for our customers and ensure own conduct maintains the
orderly and transparent operation of financial markets
Leadership&
Teamwork
- Support
achievement of the HSBC vision, Values, goals and culture in personal
behaviour, actions and decision making
- Provide
technical leadership and support technical excellence by searching out
external best practice, monitoring technical and professional
developments, sharing knowledge and encouraging others to do the same in
the best interests of HSBC and its customers
- Encourage
and enable constructive cross-country and cross-business teamwork by
demonstrating collaboration and matrix management in action and
challenging actions and behaviours that are not consistent with HSBC's
diversity policy and/or the best interests of the business and its
customers
Operational
Effectiveness & Control
- Develop
and recommend changes and improvements to operating models, procedures and
practices based on subject matter expertise and understanding of HSBC and
market best practice
- Communicate
and adhere to HSBC policy and procedures in order to ensure good operational,
financial and project management, policy and procedural compliance and
early identification and effective resolution or escalation of issues that
arise
- Contribute
to the development, implementation and maintenance of a management
information, analysis and reporting framework that supports and informs
timely and effective business management and decision making at all levels
- Contribute
to the implementation and monitoring of the application of policies,
governance frameworks, procedures, practices and standards to ensure
quality, effective risk management and regulatory compliance
Management
of Risk
- The
jobholder will ensure the fair treatment of our customers is at the heart
of everything we do, both personally and as an organisation.
- This will
be achieved by consistently displaying the behaviours that form part of
the HSBC Values and culture and adhering to HSBC risk policies and
procedures, including notification and escalation of any concerns and
taking required action in relation to points raised by audit and/or
external regulators.
- The
jobholder is responsible for managing and mitigating operational risks in
their day to day operations. In executing these responsibilities, the
Group has adopted risk management and internal control structure referred
to as the ‘Three Lines of Defence’. The jobholder should ensure they
understand their position within the Three Lines of Defence, and act
accordingly in line with operational risk policy, escalating in a timely
manner where they are unsure of actions required.
- Through
the implementation the Global AML, Sanctions and ABC Policies, supporting
Guidance, and Line of Business Procedures the jobholder will make informed
decisions in accordance with the core principles of HSBC's Financial Crime
Risk Appetite.
- The
following statement is only for roles with core responsibilities in
Operational Risk Management (Risk Owner, Control Owner, Risk Steward,
BRCM, and Operational Risk Function
- The
jobholder has responsibility for overseeing and ensuring that Operational
risks are managed in accordance with the Group Standards Manual, Risk FIM,
& relevant guidelines & standards. The jobholder should
comply with the detailed expectations and responsibilities for their core
role in operational risk management through ensuring all actions take
account of operational risks, and through using the Operational Risk
Management Framework appropriately to manage those risks.
This will be
achieved by:
- Continuously
reassessing risks associated with the role and inherent in the business,
taking account of changing economic or market conditions, legal and
regulatory requirements, operating procedures and practices, management
restructurings, and the impact of new technology.
- Ensuring
all actions take account of the likelihood of operational risk occurring,
addressing areas of concern in conjunction with Risk and relevant line
colleagues, and also by ensuring that actions resulting from points raised
by internal or external audits, and external regulators, are correctly
implemented in a timely fashion.
Observation
of Internal Controls
- The
jobholder will adhere to, and be able to demonstrate adherence to,
internal controls and will implement the Group compliance policy by
adhering to all relevant processes/procedures.
- The term ‘compliance’
embraces all relevant financial services laws, rules and codes with which
the business has to comply. This will be achieved by adherence to all
relevant procedures, keeping appropriate records and, where appropriate,
by the timely implementation of internal and external audit points,
including issues raised by external regulators.
- The
following statement is only for roles with managerial or specific
Compliance responsibilities
- The
jobholder will implement measures to contain compliance risk across the
business area. This will be achieved by liaising with Compliance
department about business initiatives at the earliest opportunity. Also
and when applicable, by ensuring adequate resources are in place and
training is provided, fostering a compliance culture and optimising
relations with regulators.
Essential
- Must have at least 7 years of experience managing commercial relationships with annual revenue from $50-500MM or larger.
- Formal credit training strongly preferred
- Must have strong networking skills ideally in the local market territory
- Strong business development skill set
- Knowledge of the HSBC’s Commercial Banking products and services, up to and including Capital Financing solutions
- Proven ability in identifying and meeting customer needs through a broad range of products and services.
- Proven analytical ability, with experience of credit or relationship management within the Middle Market segment
- Proven level of business acumen and commercial awareness including economic, cultural, procedural and regulatory issues.
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Proven ability to deliver customized/flexible solutions appropriate to customer needs
- Knowledge of international trade and treasury products & services
- Bachelor’s Degree required
- Series 79 (and/or 7) and 63 licenses preferred. On an exception basis, a 120 day contingency may be granted solely at management's discretion (with no client discussions on investment banking products). Licenses are required to discuss and/or offer investment banking opportunities with potential and existing customers.
Desirable
- Broad knowledge of HSBC’s Group capabilities and CMB’s proposition and product capabilities.
- Good understanding of the local and international ‘Commercial’ environment, with a passion for understanding a broad range of industries and businesses and a determination to keep this knowledge updated.
- Proven ability to innovate and deliver creative and flexible customer solutions.
- Ability to differentiate from the competition through the delivery of a responsive and proactive relationship management service and to engage with clients at both a strategic and transactional level.
- Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
- Ability to effectively plan and organize, with tenacity to drive through results.
- Entrepreneurial and innovative with a flair for solving problems.
- Excellent communication skills, including written, verbal, and the ability to deliver compelling presentations
EEO/AA/Minorities/Women/Disability/Veterans
If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email
[email protected]