Senior Corporate Relationship Manager II - HSBC - United States, North America - EXPIRED
This is an archive of an expired job.
Job Information:
Company: HSBC
North America-United States-District of Columbia-Washington
Impact on the Business
- Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of all that we do, setting world class standards.
- Grow sustainable revenues from existing relationships and through acquisition of quality new customers (struck targeted)
- Structure credit facilities to ensure optimum balance between customer and HSBC interests within the bounds of prudent banking
- Proactively develop effective strategies to manage relationships, both existing and new, by anticipating customer needs and providing superior quality services resulting in increased wallet share.
- Keep up-to-date on knowledge of HSBC’s international and domestic strategy, capabilities and policies.
- Keep abreast of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements.
- Increase profitability, relationship depth while minimizing risk.
- Generate cross country referrals facilitated via Global Links and local or overseas IBC, whichever appropriate.
- Work with product partners (such as Treasury, Trade, FX, Rates) to assess needs of international and domestic customers and offer appropriate solutions.
- Generate quality assets through the use of appropriate risk management tools, price appropriately for risk and ensure superior returns within risk appetite
- Align to MTO and Area Operating Targets defined by the Group (Revenue , RWA, RoRWA).
- Build a network of business introducers in the local professional and business community
Customers / Stakeholders
- Put customers first in all that we do and develop/increase connectivity
- Own customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC.
- Proactively develop New-To-Bank customers, with a focus on growing the business and brand in the marketplace.
- Optimize the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need and to improve customer engagement.
- Be an ambassador for HSBC and develop the bank’s profile in the local business community.
- Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service.
- Take a proactive approach to client planning collaborating effectively with products partners and colleagues to assess customer needs and delivering appropriate solutions.
- Ensure fairness in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
- Establish an effective dialogue/working relationship with Risk Management teams in order to build a sustainable asset portfolio.
- Participate in internal and external business events, road shows and seminars as required by the business
- Enhance the Bank’s image in the marketplace to build key relationships with third parties , and in conjunction with management, establish strong relationships with HSBC customers/prospects and accountants/lawyers, Trade Advisors etc.
- Ensure early identification of problem relationships and proper action to be taken on potential and existing problem accounts to protect HSBC interests
Leadership & Teamwork
- Work as an integrated member of the Corporate Banking team.
- Lead, inspire and motivate junior colleagues to ensure a seamless relationship management service is delivered all customers and proactively share knowledge, experiences and best practices with junior RMs.
- Live the Group Values.
- Act as an ambassador for the team and contribute fully to its development, effectiveness and success.
- Support new and existing colleagues promoting and contributing to an engagement culture.
- Coach and provide development support to other RMs and support officers, taking a genuine interest in their progression.
- Maintain excellent communication with Group colleagues to ensure a joined up approach to identifying and capturing cross border opportunities.
- Provide active feedback to seniors on process, operations, risks etc. and make recommendation as to how these can be changed to secure the customer and the bank.
Operational Effectiveness & Control
- Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.
- Proactively work with Portfolio Management to complete, timely, and in-depth evaluations or reviews of financial and operating risks for all credit facilities, in order to ensure usage is in accordance with approved terms and conditions.
- Ensure credit and operational quality is not compromised in the pursuit of income
- Ensure operational losses and fraud are minimized
- Respond within agreed timelines to issues raised by audit and external regulators.
- Ensure timely and accurate maintenance of customer information, including KYC requirements in Group systems
- Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
- Maintain awareness of operational risk within assigned portfolio and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
- Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
- Ensure all sales and prospecting activity documentation is complete to provide performance tracking and targeting future sales efforts.
- Liaise with direct service channels if/when appropriate to certify and deliver an outstanding service to customers.
- Compliance with and management of sales suitability risks and requirements
- Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements
- To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
- Complete other responsibilities, as assigned.
Qualifications
Essential
- Must have at least 7 years of experience managing commercial relationships with annual revenue from $50-500MM or larger.
- Formal credit training strongly preferred
- Must have strong networking skills ideally in the Washington, DC market
- Strong business development skill set
- Knowledge of the HSBC’s Commercial Banking products and services, up to and including Capital Financing solutions
- Proven ability in identifying and meeting customer needs through a broad range of products and services.
- Proven analytical ability, with experience of credit or relationship management within the Middle Market segment
- Proven level of business acumen and commercial awareness including economic, cultural, procedural and regulatory issues.
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Proven ability to deliver customized/flexible solutions appropriate to customer needs
- Knowledge of international trade and treasury products & services
- Bachelor’s Degree required
- Series 79 and 63 licenses preferred. On an exception basis, a 120 day contingency may be granted solely at management's discretion (with no client discussions on investment banking products). Licenses are required to discuss and/or offer investment banking opportunities with potential and existing customers.
Desirable
- Broad knowledge of HSBC’s Group capabilities and CMB’s proposition and product capabilities.
- Good understanding of the local and international ‘Commercial’ environment, with a passion for understanding a broad range of industries and businesses and a determination to keep this knowledge updated.
- Proven ability to innovate and deliver creative and flexible customer solutions.
- Ability to differentiate from the competition through the delivery of a responsive and proactive relationship management service and to engage with clients at both a strategic and transactional level.
- Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
- Ability to effectively plan and organize, with tenacity to drive through results.
- Entrepreneurial and innovative with a flair for solving problems.
- Excellent communication skills, including written, verbal, and the ability to deliver compelling presentations
EEO/AA/Minorities/Women/Disability/Veterans
If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email [email protected]
.jpg)