Bilingual Middle Office Specialist, Mandarin or Cantonese - HSBC - United States, North America - EXPIRED

Posted on: 01-08-2020 in United States, North America

This is an archive of an expired job.

Job Information:

Company: HSBC

North America-United States-California-Fremont

The role holder will maintain and foster a close relationship with supporting areas not limited to: External Clients, Regulatory and FCC Compliance, Legal, Corporate Tax, External Fraud, Internal Fraud, Middle Office, External Vendors, as well as the RBWM branch network staff to provide ongoing operational support and raise issues and concerns to management and participate in devising solutions to better streamline processes and improve the customer experience.

This role is primarily phone based, speaking with internal and external customers with non-phone tasks as well.

The RBWM Middle Office Wealth Services Desk Specialist also provides support to the Field, Sales Management, and certain members of Senior Management by researching policies and process, responding to regulatory inquiries, as well as group requirements as needed for updates and revisions.  They will maintain direct and indirect roles in support of the HSBC Securities Self Directed platforms.

The incumbent will receive, review and analyze a variety of reports and documents for accuracy and follow up with appropriate key areas to ensure adherence to bank guidelines.

This role is expected to have regular interactions with key areas/functions and to support a culture of continual process refinement to ensure an efficient regulatory compliant work environment.  

This role is a Subject Matter Expert (SME) and will ensure operational effectiveness. 

This role is primarily phone based, speaking with internal and external customers.

Qualifications