Senior Corporate Team Leader I - HSBC - United States, North America - EXPIRED
This is an archive of an expired job.
Job Information:
Company: HSBC
North America-United States-California-LOS ANGELES
HSBC Corporate consists of c.45,000 Mid-Market Enterprises and Large Corporates (c.150,000 entities) and represents CMB’s largest and more complex customers. On a per average customer revenue basis, they are also CMB’s most profitable customers. Providing standard commercial banking products (working capital finance, short-term loans, deposits, payments etc.) and in conjunction with product specialists (e.g. PCM, Global Banking and Markets, Insurance, Trade & Receivables Finance), Corporate Banking provides both domestic and cross-border banking solutions including cash management, trade services, insurance, investment banking and advisory services.
The Senior Area Corporate Banking Manager is responsible for making material contribution to the attainment of revenue growth for Corporate Banking in their respective area by driving the implementation of the Global Corporate/CMB strategy and cost control plan. S/he will drive the area to meet customer needs and provide a superior customer experience to be delivered by professionally trained people and market leading products and services.
The role holder is expected to implement business strategic plans in order to maximize the return for Corporate/CMB for their assigned area and achieve business objectives/targets in the strategic plan. The role holder will be responsible for ensuring our corporate book is internationally focused and generates sufficient HORIS revenues and link up with other areas/countries/regions and customer groups as necessary to facilitate a joined-up approach.
Impact on the Business
- Drive execution of the global Corporate strategy to deliver revenue and PBT growth, and achieve AOP/ROP targets and key performance indicators, including profit before tax, revenues, expenses, asset balances, liability balances, and ROE while building a sustainable business model.
- Drive achievement of both AOP/ROP targets and long term growth in line with CMB strategic plan through aggressive relationship building/customer contact plans/pipeline management for both existing and new customers, deepen penetration for customer wallet in the large corporate area.
- Ensure implementation of the LIB strategy across the business.
- Deepen customer relationships through driving business co-operation with key stakeholders in assigned area including Global Banking & Markets, Trade & RF, PCM, Private Banking, RBWM to maximize market share and customer wallet and get involved in deal structuring for our largest deals.
- Contribute to effective utilisation of the area/country balance sheet through monitoring risk-weighted assets (RWA) and deployment of appropriate risk management tools to price appropriately for risk and to selectively acquire assets and monitor impairment charges and leading loss indicators
- Drive effective management of direct and allocated indirect expenses based on the agreed budget.
- Drive sales and associated activities and monitor the key metrics to ensure employee productivity is meeting and/or exceeding market norms.
Customers / Stakeholders
- Drive implementation of plan to ensure the team is effectively deployed to directly solicit, cross-sell, and service qualified Corporate Banking customers.
- Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture.
- Drive implementation of metrics and ensure effective tracking of HSBC’s competitor offerings and performance v HSBC.
- Drive development of a strong understanding of customer need by focusing on customer experience by implementing Group-aligned marketing initiatives that create strong brand awareness to deliver targeted customer propositions built around core products and channels.
- Understand current economic trends and its impact on HSBC within assigned country and identify key levers to capitalise on opportunities or minimise downside exposure.
- Facilitate the rollout of any new products ensuring that implementation happens within the agreed budgets and timelines in own area in line with the country plan.
- Drive the increase of the cross-selling of Trade & RF, PCM, GBM products to deepen customer relationships and diversify Corporate Banking’s revenue stream.
- Drive implementation of a channel strategy and suite of products appropriate for assigned country to improve customer experience, reduce cost-to-serve, and maintain competitiveness.
- Builds networks and relationships within market, establishing stable client relationships.
Leadership & Teamwork
- Cascade Corporate strategy and operational goals
- Lead, motivate and inspire the team to achieve the Group strategy and business objectives
- Be ultimately responsible for the performance management of your team, using relevant performance management tools, ensuring timely action is taken to improve underperformance
- Share knowledge, experience and best practices within and outside of immediate team
- Promote a collective culture to spread experience & best practice.
- Take a hands-on approach to coaching with regular & productive use of Personal Development Plans and appropriate follow up.
- Ensure development activities are a core priority and enable all team members to take reasonable time for learning and developmental activities.
- Ensure the team is resourced to headcount plan, sufficient to meet the demands and opportunities of the business.
- Develop appropriate retention strategies within the team’s cost plan.
- Manage succession for key roles using internal and selective hires where appropriate.
- Live the Group Values.
- Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
- Promote an environment that supports diversity and reflects the HSBC brand.
Operational Effectiveness & Control
- Supports and embeds change initiatives in daily operations.
- Observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
- Contribute to fostering a compliance culture and observe Group Compliance Policy.
- Maintain awareness of operational risk within assigned area and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with Section 4 of the Group Operations FIM.
- Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy. Be vigilant in driving staff behaviour in an aligned fashion, holding them accountable for any violation of policy.
- To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
- Complete other responsibilities, as assigned.
Major Challenges
- Working closely with GB&M and product partners to ensure clients are getting the full and appropriate support.
- Grow market share whilst not challenging the Bank’s credit risk appetite. Work with other customer groups to achieve the best outcome for our customers and enhance wallet share.
- Ensuring that Corporate Banking’s proposition, pricing, products and channels are best positioned versus our competitors to increase market share and shareholder return
- Ensuring the opportunities of HSBC’s distribution network are fully leveraged
- Effectively communication across business to establish the necessary infrastructure to support the long-term business goals
- Share mutual objectives with partners to deliver results in a highly matrixed organisation.
Role Context
CMB is at the heart of the Group’s strategy to be the Leading International Bank. Within this framework CMB is positioned as the Leading International Trade and Business Bank. The remit of this role covers our top-end international corporate businesses with turnover of greater than USD50m. The business operates in a highly competitive banking environment competing for international business where we have a “right to win”. The job holder will have responsibility for complex deal structuring.
Management of Risk
- Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
- Physical Demands/Work Environment: Very good working conditions. Little or no physical demands. Minimal handling of light materials. The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
- The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization. This will be achieved by consistently displaying the behaviurs required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold.
- The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
- This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
- Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
- This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Qualifications
Essential
- Experienced professional with broad knowledge of own marketplace within which they operate
- Broad knowledge of sector trends and regulatory environment in own area of business
- Good knowledge and sales success with the Bank’s products and services, or equivalent
- Driven attainment of a business segment/area’s P&L
- Good organisational, analytical, negotiation, communication, teamwork and influencing skills
- Credit training and equivalent experience
- Background in customer facing roles
- Broad knowledge of regulations impacting the business and the lending and credit approval process
- Bachelor’s degree in business, related field, or equivalent experience
Desired
- MBA in business, related field, or equivalent experience
- Understanding of local operating markets and their corresponding span(s) of control within assigned country
- Experience of driving strategic change in a matrix environment
- Good product knowledge of Corporate Banking
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