Outbound Customer Service Position - PATH | Grow Boldly - Columbus, OH - EXPIRED

Posted on: 08-22-2019 in Columbus, OH

This is an archive of an expired job.

Job Information:

Company: PATH | Grow Boldly

Who We Are PATH | Grow Boldly is a market research firm based in Columbus, Ohio. We are a multi-generation family business that helps companies grow by aligning their business operations around their customers and employees. We believe in data-driven strategies to understand opportunities across our client’s business; data informs creative and better solutions that will drive more value.

This isn’t your typical call center environment. You are an Outbound Customer Service Representative; you’ll be collecting information, via phone, about how customers perceive the experience they had when dealing with our clients. You won’t be making long calls all day struggling to land a sale or gather collections! Your calls will average at 3-5 minutes, and you’ll be an integral part of our market research process. You’re making a difference because you’re evaluating and perfecting experiences.

 What you’ll Need:

• Two or more years of customer service (REQUIRED)
• One year of call center experience (REQUIRED)

• Competency in Microsoft Office Suite (Word, Exchange, and Excel)
• Detail-oriented with attention to detail

• Clear communication skills
• Time management skills
• Ability to maintain positive attitude in all situations
  

What You’ll Do:

• Attendance is paramount: be on time!
• Complete questionnaires with clients around the globe
• Consistently meet established standards for productivity and quality for outbound calls to customers
• Routinely deliver professional service
• Provide clear communication to problems in customer’s experience with clients

 What You’ll Get:

• Real-world experience in Marketing Research
• Active use of research methodology
• Perfected customer service skills
• Exposure to analytical data
• Refined verbal and written communication skills
• Proficiency in MS Office Products
• Business professionalism

 Education

High School Diploma or equivalent

Benefits:

• Cash incentives for high performance
• Great working conditions
• Paid holidays Empowering team atmosphere
• No selling involved
• Flexible hours, Monday – Friday, generally 10 am – 3pm