Company: Johns Hopkins Bloomberg School of Public Health
Classified Title: Senior Technical Support Analyst
Role/Level/Range: ATO 37.5/03/OG
Starting Salary Range: $43,619.00 - $51,500.00
Employee Group: Full Time
Schedule: Monday - Friday, 8:30am - 5:00pm
Exempt Status: Non-Exempt
Location: School of Public Health, East Baltimore Campus
Department Name: Office of Information Technology
Personnel Area: School of Public Health
The Office of Information Technology is seeking a Sr. Technical Support Analyst to assist clients experiencing procedural or operating difficulty with the use of desktop computing equipment, applications, products, or services. Provides technical support to faculty, staff, and students by investigating and resolving computer hardware and software problems, resolving Level 1 and Level 2 issues directly.
Specific Duties and Responsibilities:
Duties and responsibilities include the following (other duties may be assigned):
Client Support and Consulting (75%)
Classroom Technology Support (15%)
Project Support (10%)
Minimum of two years of related experience, including some help desk experience.
Associates Degree or higher preferred.Excellent interpersonal and communications skills
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Associates Degree or higher preferred.
Excellent interpersonal and communications skills
Ability to prioritize and meet deadlines.
Technical Qualifications or Specialized Certifications:
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled.
For a complete job description, please visit our web site at http://jobs.jhu.edu. Qualified applicants should apply on line for position # 12609. We offer a comprehensive salary program and excellent benefits including tuition remission/grant, in a smoke/drug free workplace. The Johns Hopkins University is an equal opportunity/affirmative action employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff, and students. All applicants who share this goal are encouraged to apply. EOE/AA/D/V.
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