SUPPORT SERVICES SPECIALIST - The GEO Group, Inc . - Boca Raton, FL - EXPIRED

Posted on: 01-08-2018 in Boca Raton, FL

This is an archive of an expired job.

Job Information:

Company: The GEO Group, Inc .

Summary

Responsible for global user and technical support 24 hours a day through telephone, intranet, and e-mail.  Implement and support of computer desktop, laptop, hardware, software and peripherals at the corporate facility.  In addition, provide global end-user support on centralized software applications.

Primary Duties and Responsibilities

• Provides end-user support for laptop, desktop, hardware, software and peripherals
• Supports all remote users accessing centralized applications in coordination with facility IT manager when necessary.
• Monitor and prioritize requests to ensure a timely, accurate resolution.
• Initializes and monitors back-ups for all network servers and AS/400
• Performs data center operations duties on a daily basis according to schedule and keep detailed log of activities.
• Assists the applications group  in researching, analyzing, and testing software applications on the intranet
• Tests, documents, implements, and supports all network applications.
• Provides one-on-one guidance training for new corporate users.
• Ensures effective use of internal data processing and automated office systems.
• Keeps abreast of new technological developments in the industry.
• Understands and follows all policies, procedures, and controls as they relate to Sarbanes-Oxley and Information Systems.
• Provides 24 hour on-call support to respond to the Information Systems needs or issues of the organization.
• Performs other duties as assigned.

Minimum Requirements

• High school diploma or equivalent.  Associate’s degree in computer science preferred.
• Three (3) years of progressive experience in a computer support capacity and a strong understanding of networking on multiple platforms.
• Excellent verbal and written communication skills.
• Excellent customer service skills.  Ability to work with all levels of the organization.
• Must be able to work in a fast paced environment with development and support responsibilities for multiple concurrent projects.
• Must be able to manage time effectively.
• Must be able to work well within a team environment as well as independently
• Overtime may be required of position.

Equal Opportunity Employer