Information Technology Specialist (Systems Administration/Customer Support) - U.S. Marshals Service - Arlington, Virginia, Virginia - EXPIRED

• Planning, developing, and implementing secure, cost-effective IT solutions for customers including responsibility for any classified systems and/or programs.
• Facilitating the IT change control process and providing updates on a cyclical basis to ensure implementation of IT services are within budget and schedule.
• Serving as an escalation point to ensure appropriate Help Desk and Break.Fix response.
• Assisting users in research and development of new technologies that will support operations.
• Evaluating technology alternatives, assessing each established criteria, and recommending the best possible solution to the customer.
• Developing, implementing and executing project plans; tracking project status, identifying and mitigating risk, and adjusting project plans as required.

Basic Requirement

In order to qualify, applicants must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Minimum Qualifications

In addition to the basic requirement above, applicants must qualify for this position via the experience described below.

Specialized Experience: Applicant must have one or more years of specialized work experience equivalent to at least the GS-12 grade level in the Federal service performing duties related to:

• Managing helpdesk actions in support of an organization;
• Planning, developing, and implementing secure, cost-effective IT solutions for customers;
• Managing the configuration, installation, and integration of workstations, routers, and hardware/software components into the current enterprise;
• Facilitating the IT change control process;
• Evaluating technology alternatives and assessing them against established criteria to recommend the best possible solution for customers;
• Managing multiple IT projects simultaneously; and
• Educating users on new IT services and technologies.