Equal Opportunity Assistant - Transportation Security Administration - Arlington, Virginia - EXPIRED

This Equal Opportunity Assistant position is located in the Informal Complaints Section, Equal Employment Opportunity (EEO) Management Branch, Civil Rights, Diversity and Inclusion Division (CRDI), within the Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement (CRL/OTE), Transportation Security Administration (TSA), Department of Homeland Security (DHS). Duties include:

• Responding to pre-complaint inquiries of a general nature, such as obtaining basic information for transfer into the agency-wide enterprise system (iComplaints), in order to track cases prior to referral to EEO Specialists.
• Preparing correspondence for signature by higher-level officials, such as response to Congressional inquiries, using relevant case file information.
• Developing database queries to identify trends. Creating charts, graphs, and PowerPoint presentations.
• Preparing complaint case files and related materials to support managers and EEO Specialists.

To qualify for the SV-F Pay Band (equivalent to the GS-9/10), you must have one year of specialized experience at the SV-E Pay Band or GS-8 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience includes providing assistance in supporting civil rights and Equal Employment Opportunity (EEO) informal complaints programs; and experience creating queries, charts, and graphs using software (such as Excel).

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NOTE: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

If you are requesting non-competitive consideration as an individual with disability (IWD), you must meet all qualification and selective factors, and/or conditions of employment prior to being appointed to positions under authority of TSA HCM Policy No. 300-28. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

You must meet all qualifications and selective factors, and/or conditions of employment prior to being appointed to positions using this authority.

A request for reasonable accommodation can be made by an employee, an applicant, or a third party (i.e., family member or health care professional) on behalf of an employee or applicant. An employee may request reasonable accommodation from his or her supervisor, another supervisor/manager in the employee’s immediate chain of supervision, or the Reasonable Accommodation Program Manager.

Employees, in most circumstances, should submit a written request using the TSA Form 1133, Reasonable Accommodation Request, available on TSA Intranet Forms page. If an employee makes the request orally, the request should be followed up with a written request, generally within 5 days. An applicant may request reasonable accommodation from any TSA official with whom the applicant has had contact in connection with the application or hiring process.