Product Information Rep - Bilingual English/French (306084-570) - Benjamin Moore & Co. - Flanders, NJ - EXPIRED
This is an archive of an expired job.
Job Information:
Company: Benjamin Moore & Co.
Company Profile
The color of pride: Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's third most admired company. And for more than 130 years we’ve been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.
Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.
Job Summary
The Product Information Representative is responsible for providing timely and accurate responses on a broad range of technical product inquiries, which are directed to them either by phone or fax, from retailers, end users, architects, designers, Business Development Representatives or any other Benjamin Moore & Co. customer who has a question, complaint, or help in a project when using our products.
Responsibilities include:
* Educating callers to properties and advantages of our product offerings, both in general and within a given end use.
* Works in conjunction with our chemists to help inform and convey information regarding advanced technical inquiries.
* Assists in converting competitive specifications into Benjamin Moore & Co. products, both architectural and industrial maintenance.
* Refers calls to appropriate personnel regarding sales opportunities, retailer prospects, product complaints and environmental/regulatory inquiries etc.
* Enters data gathered from inquiries into computer software programs for tracking.
* Conducts research reports from database to share with Business Development, Marketing and Product Development.
* Shares new learning's with Customer Information Center staff to ensure consistent information sharing and communication.
* Executes other duties as assigned.
Hours of Work:
* 1 Position - Monday - Friday 9:00am -5:00pm
* 1 Position - Monday - Friday 11:00 am - 7:00pm
The position requires Saturday hours (9:00 AM – 5:00PM) on a rotating schedule.
The position requires Sunday hours (11:00 AM – 3:00PM) on a rotating schedule.
Required Experience:
* HS Degree required, BA/BS preferred.
* Bilingual in French.
* Proficient communication and interpersonal skills.
* Proficient verbal and written communication skills.
* Minimum of 3-5 years of Benjamin Moore & Co./competitive product knowledge a plus.
* Worked with Industrial Maintenance products / attended IM seminars is a plus.
* Proficient PC skills including Microsoft Word and Excel.
* Attention to detail.
* Strong customer service focus.
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