Sr. Customer Care Representative (306082-570) - Benjamin Moore & Co. - Chester, NJ - EXPIRED
This is an archive of an expired job.
Job Information:
Company: Benjamin Moore & Co.
The color of pride:
Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's third most admired company. And for more than 130 years we’ve been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.
Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.
We are currently looking to fill 2 Senior Customer Care Representatives positions in our North American Customer Information Center located in Flanders, NJ.
In this position you will be responsible for:
* Communicating via telephone and/or in person with consumers, end-users, retailers and field personnel regarding basic product information and recommendations, assisting with understanding and providing formulas, providing sales figures and other resource information and initiating the complaint handling process.
* Responding to questions regarding pricing, invoices, credits and volume discounts.
* Responding to inquiries regarding basic competitive products, colors and formulas; responsible for elevating more complex inquiries to Product Information.
* Handling clerical responsibilities including faxing and mailing of information, responding to correspondence, data entry and processing orders.
* Providing support to Customers regarding questions of policy and procedure.
* Acting as a resource for Customers for information on sales and marketing programs and promotions administered by the Company and outside business partners.
* Processing “special” orders, orders for “buy-out” merchandise and orders for tint machines and shakers.
* Collaborating with appropriate regional and corporate departments regarding such things as the color matching system, credits, discounts, invoices.
* Uses CRM to log Customer contacts .
* EDI order monitoring for Grainger and ACE accounts.
* Participates in fax distribution process.
* Participates in supporting e-Commerce strategy.
* Proficiency with Infinium processes including order processing and various look-ups.
* Ensuring up to date knowledge of marketing programs and information.
* Other duties as assigned
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