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Lead - IT Operations (305917-570) - Benjamin Moore - Flanders, NJ - EXPIRED


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Job Information:

Company: Benjamin Moore

Benjamin Moore Logo

The Lead - IT Operations provides oversight and direction to Benjamin Moore & Co.’s outsourced IT functions.

Duties include, but not limited to;

  • Provides day-to-day oversight of the outsourcing provider for the organization's IT department
  • Oversees the deliver of all services against service level agreements
  • Performs process reviews and provides recommendations to create efficiency and deliver top quality service
  • Provides multi-discipline technical leadership for Incident & Problem Management (ie: end-user, server, network, database, etc…), Continual Service Improvement and Capacity Management
  • Supervises operational aspects of the organization's technical infrastructure
  • Monitors accessibility of applications or services
  • Is a key liaison between Outsource Provider and BMC’s Subject Matter Experts to facilitate knowledge transfer, leadership and guidance for Incident & Problem Management, Continual Service Improvement and Capacity Management
  • Creates understanding of BMC’s urgency and business criticality within the Outsource Provider
  • Creates and manages escalation procedures and ensures service levels are maintained
  • Provides thought leadership to ensure quality and maximize value delivery to BMC

 

We are an Equal Opportunity Employer F/M/D/V

 

15+ Years' experience within the Information Technology industry.

Must have 9+ Years’ experience in thought leadership within the disciplines of Outsourcing, Vendor Management, Service Delivery and Overall Technology Infrastructure

Minimum of some college (preferably a minimum of a Associates Degree) or equivalent experience

Must have 9+ Year’s technical expertise in Microsoft products (ie: Windows Server, Exchange/O365, Active Directory, Office, Lync, Windows 7, etc…), End User equipment (ie: laptops, desktops, cellular phones, tablets, etc..), Apple products including MAC, iPhone, iPad, etc…, Cloud Technologies (VMWare, Containers, etc…), Networking (Cisco), Storage Technologies (EMC, Netapp, etc…), Voice Systems

Certifications a Plus, specifically ITIL or COBIT

Track record of success managing service delivery organizations, specifically outsourced services for an internal organization