Equal Opportunity Specialist, SV-0360-H/I - Transportation Security Administration - Arlington, Virginia - EXPIRED

This Equal Opportunity Specialist position is located in the Disability Branch, Diversity and Multicultural Division, Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement (CRL/OTE), Transportation Security Administration (TSA), Department of Homeland Security (DHS). If selected for this position, you will report directly to the Branch Manager and serve as a team lead for special projects. Duties include but are not limited to:

• Researching and creating educational, training, and outreach papers for TSA’s workforce and members of the traveling public addressing disability etiquette and Section 504 of the Rehabilitation Act. Reviewing OTWE material for training new hires for content related to Section 504 issues.
• Participating in community roundtables with disability groups and persons with disabilities and exchanging information to learn how TSA can better accommodate persons with disabilities.
• Applying the correct legal requirements to determine whether there is jurisdiction to investigate a disability-based discrimination complaint.
• Conducting inquiries into complex allegations of civil rights violations with minimal guidance, including gathering and analyzing evidence from video, documents, and conducting interviews with witnesses and complainants. Collecting, preserving, and protecting evidence, and determining the accuracy and relevance of information.
• Writing inquiry summaries, fact-finding reports, phone logs, documents germane to completing inquiries, and response letters to the public with minimal guidance.
• Working with passengers to identify their concerns and providing them with the accurate information about security screening with minimal guidance.
• Working with airports and providing assistance to individual travelers concerning passengers making complaints. Preparing TSA field staff for special events, such as handling mass movements of persons with disabilities.
• Using various software programs and databases (e.g., word processing, spreadsheets, and graphics) to complete assignments. Developing, generating, retrieving, and maintaining a variety of electronic reports with minimal guidance.

To qualify for the SV-H Pay Band (equivalent to GS-12), you must have one year of specialized experience at the SV-G Pay Band or GS-11 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience includes duties performed in accordance with Section 504 of the Rehabilitation Act related to the delivery of federally-assisted or federally-conducted programs or activities (non-employment), including conducting discrimination complaint investigations and monitoring for compliance in the delivery of services, aid, training, or benefits to the public.

To qualify for the SV-I Pay Band (equivalent to GS-13), you must have one year of specialized experience equivalent to the SV-H Pay Band or GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position. In addition to the specialized experience required for the H Band, experience that is directly related to eliminating barriers to access in buildings, travel, transportation and communication for persons with disabilities is also required.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NOTE: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

You must meet the qualification requirements for this position no later than the closing date of the job opportunity announcement.

HOW YOU WILL BE EVALUATED:

You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.

When completing the assessment questionnaire for this position, you will be prompted to elect if you wish for your application to be considered as External (where Veterans’ Preference applies), as Status (current or former Federal Employees), and/or Internal to TSA as a current permanent or competitive temporary employee. At that time, please select the answer(s) that apply to you and your application to this position.

Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:

Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position;

Well Qualified - applicants possessing experience that exceed the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job; and

Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
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